Logistics Operations Specialist

This role offers an opportunity to work for one of the top local firms in the area, which is rated as one of the best places to work in Oregon. They provide growth opportunities, excellent benefits, and a challenging yet fun work environment. Take advantage of this opportunity and apply today!

Compensation: $55-$65K/yr DOE

Availability: Monday - Friday, 8am - 5pm

The Logistics Operations Specialist works closely with the logistics operations team, our customers, and the entire team to ensure customer orders are processed and shipped promptly and accurately. Collaborate with and support the logistics, sales, buying, and finance teams. Continually improve processes within the Logistics Operations department and maintain positive working relationships with internal and external stakeholders.

Duties & Responsibilities:

• Manage daily order volume to ensure a smooth flow of orders to our warehouse team, meet customer SLAs, and resolve issues as they arise.
• Ensure shipping carrier, customer routing guides, and third-party service requirements and regulations are followed and well-documented
• Responsible for all carrier communication, including pickup and delivery. Prepare accurate bills of lading, commercial invoices, shipping documents, and required labels.
• Review orders, shipments, and international documentation before shipments leave the facility.
• Manage the RMA process with customers. Communicate with the customer and the accounting team to ensure credits are applied correctly.
• Work with the buying team to arrange inbound and outbound freight as needed and coordinate returns to our suppliers.
• Correspond with customers regarding inquiries, order status, shipment delays, and inventory discrepancies.
• Track and analyze mis shipments and fines, and respond to shipping complaints, lost items, and damage claims. Manage carrier claims for lost, damaged, and late deliveries.
• Work with third-party logistics partners to manage inventory and ensure on-time shipping, and provide requested reports. Manage the 3PL inventory inbound schedule.
• Update the shipping system with rates, surcharges, and service standards. Implement cost improvements in our transportation network.
• Collaborate with other departments to integrate logistics with company processes and initiatives.
• Update and maintain service-level reports for all customers and provide analysis of findings.
• Utilize IT automation to optimize shipping, transport, and warehouse procedures.

Qualifications:

• Excellent communication – both verbal and written; ability to articulate clearly and professionally via telephone and email
• Capable of reviewing and responding professionally to a large volume of customer emails daily
• Ability to handle customer challenges and keep the best interests of the customer and the company in mind
• Accurate, efficient order entry – the ability to prove one's work
• Career-oriented and Self-starter attitude
• Minimum of 2 years of Experience (Previous experience with a Distributor or Web-retailer a plus)
• Knowledge of the Microsoft Office 365 suite of productivity tools, with an emphasis on Excel and Teams
• Experience with Microsoft Dynamics Finance and Supply Chain Operations is a plus
• 4-year college degree preferred

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at hr@campuspoint.com or 1 206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy.