What are the responsibilities and job description for the Customer Service Agent position at Camping World?
Camping World is seeking a NC CS Agent for our growing team.
Our Greenville, NC Contact Center has a fantastic opportunity to become a true partner in helping us grow our company. We are looking for driven and high-energy Customer Service Representatives who are responsible for offering exceptional customer support to our valued customers who may have questions or concerns about an order they placed with us and/or provide assistance to customers who are looking for product information through phone, email or chat.
What You'll Do
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Our Greenville, NC Contact Center has a fantastic opportunity to become a true partner in helping us grow our company. We are looking for driven and high-energy Customer Service Representatives who are responsible for offering exceptional customer support to our valued customers who may have questions or concerns about an order they placed with us and/or provide assistance to customers who are looking for product information through phone, email or chat.
What You'll Do
- Answer interactions (phone calls, emails and live chats) and responds to customer requests
- Assist customers with order entry and order status calls
- Recognize and alert supervisors of trends in customer calls
- Recommend new ideas for process improvements
- Build rapport with customers by using a courteous, friendly and professional manner
- Various special projects, as assigned
- Completes other duties as assigned
- High school diploma or equivalent; college degree or some college preferred
- 2 years of customer service and/or 1-2 years related experience. Call center experience preferred
- Strong oral and written communication skills with the ability to communicate at all levels of the organization
- Strong decision-making abilities
- Basic computer knowledge and ability to learn in-house computer programs essential
- Ability and desire to learn about marine, watersports, hunting, camping and fishing product lines
- Ability to work a 12pm-9pm schedule, including weekends and holidays
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.