Guest Services and Reservation Coordinator

Guest Services and Reservation Coordinator 

Are you a customer service professional who enjoys helping guests and creating great experiences? The Lazydays RV Resort powered by Campers Inn RV is looking for a Guest Services and Reservation Coordinator to support our front desk operations, assist campground guests, and ensure smooth and friendly check-in experiences. This role is ideal for someone who thrives in a hospitality environment, enjoys campground guest interaction, and excels at keeping operations organized and efficient.

Key Responsibilities

• Greet guests upon arrival and departure with professionalism and a positive attitude.
• Process reservations, check-ins, extensions, and check-outs using the campground reservation system.
• Answer phone calls, return emails, and respond promptly to all guest inquiries.
• Provide accurate information about campground amenities, resort rules, local attractions, and upcoming events.
• Verify guest information and update customer records as needed.
• Collect payments, issue receipts, and accurately balance the daily cash drawer.
• Complete daily vouchers, balance sheets, and reconciliation reports.
• Monitor and respond to voicemail and email throughout the day.
• Support campground activities, events, and operational needs.
• Maintain a clean and organized registration area at all times.
• Assist with guest concerns and escalate issues to management when necessary.
• Review and file AM guard reports and follow up on noted issues.
• Attend required company meetings and training sessions.
• Perform additional duties as assigned by management.

Qualifications & Experience

• Minimum 2 years of customer service experience required.
• Strong verbal and written communication skills.
• Ability to speak, read, write, and understand English.
• Good computer and data entry proficiency; experience with reservation systems preferred.
• Ability to accurately handle cash, payments, and reconciliation.
• Strong organizational skills and close attention to detail.
• Ability to remain calm, professional, and courteous in a fast-paced environment.
• Ability to work flexible schedules, including weekends and holidays.

Working Conditions

• Office and campground environment with consistent guest interaction.
• Requires sitting, standing, walking, and occasional lifting (up to 25 lbs).
• Schedule varies based on business needs including weekends and holidays.

Education

• High school diploma or equivalent preferred.

What We Offer

• Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education
• Comprehensive health and welfare plan to all full-time employees (30 hours/week), including: 
  1. Major Medical Insurance
  2. Dental Insurance
  3. Vision Insurance
  4. Life Insurance (Basic, Supplemental, Spouse, and Child available)
  5. Employee Assistance Program (EAP)
  6. Paid Time Off
  7. Qualified retirement plan (401k) with Employer Match
• Fair and competitive compensation

About Us:
  
  At Campers Inn RV, we’re more than a dealership—we’re a team driven by purpose, innovation, and a commitment to helping people enjoy the RV lifestyle and find their AWAY. Our vision is to be the RVer’s Trusted Resource for our employees, customers, and partners, and to lead the industry through forward-thinking ideas and positive change. As we continue to expand across the country and prepare for global growth, we’re proud to offer meaningful career paths, strong development opportunities, and the chance to make a real impact in the communities we serve.

Founded in 1966 by Art and Fran Hirsch, Campers Inn RV has grown into the Nation’s Largest Family-Operated RV Dealership, with nearly 50 locations in over 20 states. Our family-focused roots still guide us today—treating every employee and customer with fairness, respect, and genuine care. We believe in living our core values of Integrity, Teamwork, Continuous Improvement, and Sustainability in everything we do.

Our dedication to excellence has earned us national recognition. Since 2010, we’ve been named a Top 50 RV Dealership in the U.S. every year and were recently honored by RVBusiness as one of the Top 5 Blue Ribbon RV Dealerships in the industry.

Join Campers Inn RV and be part of a company where your career can grow, your contributions are valued, and your work truly makes a difference.
 

 Camper’s Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper’s Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time.