What are the responsibilities and job description for the Telecommunicator Supervisor position at Campbell University?
Department: Campus Safety
Status: Full-Time
Work Schedule: Monday–Friday, 8:00 a.m.–4:00 p.m.
Position Summary:
Campbell University Campus Safety is seeking a qualified and dependable individual to serve as Telecommunicator Supervisor. This position is responsible for overseeing the daily operations of the Campus Safety Communications Center, supervising telecommunicators, and ensuring effective emergency and non-emergency communications.
The Telecommunicator Supervisor works closely with the Assistant Director and Director of Campus Safety to maintain efficient communications operations and support the safety and security of the university community.
Essential Duties and Responsibilities:
- Supervise and coordinate the daily activities of Campus Safety telecommunicators.
- Prepare work schedules and coordinate staffing to ensure 24-hour communications coverage.
- Monitor emergency and non-emergency calls and ensure appropriate responses.
- Ensure proper dispatching of Campus Safety personnel and emergency services.
- Train, evaluate, and provide guidance to communications personnel.
- Maintain accurate communications records, logs, and reports.
- Ensure compliance with university and departmental policies and procedures.
- Assist with communications equipment operations, maintenance, and troubleshooting.
- Address personnel concerns and operational issues.
- Coordinate communications procedures during emergencies and special events.
- Work closely with the Assistant Director and Director of Campus Safety to support departmental operations.
- Perform other related duties as assigned.
Minimum Qualifications:
- High school diploma or equivalent required.
- Two-year associate degree desired.
- Previous experience in emergency communications, dispatching, public safety, or a related field preferred.
- Previous supervisory or leadership experience preferred.
- Strong verbal and written communication skills.
- Excellent organizational, multitasking, and decision-making abilities.
- Ability to remain calm and professional during stressful situations and emergencies.
- Proficiency with computers, radio communications, telephone systems, and dispatching equipment.
- Ability to maintain confidentiality and handle sensitive information.
- Ability to work effectively with university personnel, students, law enforcement, and emergency responders.
Additional Employment Requirements:
- Successfully complete a required background investigation.
- Successfully complete a physical examination and the required F-1 and F-2 forms.
- Meet all applicable university and departmental employment requirements.
- Obtain and maintain any required certifications or training associated with the position.
Work Schedule: Monday–Friday, 8:00 a.m.–4:00 p.m.
****As a supervisory position within a 24-hour Campus Safety operation, occasional flexibility in scheduling may be required to address emergencies, staffing needs, special events, or other departmental operational requirements.****
To Apply For This Position:
Campbell University is unable to accept paper or email applications. IMPORTANT: A cover letter, CV, or resume, and contact information for three professional references are requested as part of the application process. Applications without these attachments may be considered incomplete. If you have any questions, or if you are an individual with a disability and need assistance completing an application for employment contact the Human Resources Department at 910-893-1256 or email employment@campbell.edu. Campbell University is an Equal Opportunity Employer.
Campbell University maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. Accordingly, the University is committed to administering all educational and employment activities without discrimination as to race, color, sex, sexual orientation, gender identity or expression, age, ethnicity or national origin, religion, disability, genetic information, protected veteran and military status and any other characteristic protected by law, except where appropriate and authorized by law. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
Employees and applicants of Campbell University will not be subjected to any form of harassment or discrimination for exercising rights protected by, or because of their participation in, an investigation or compliance review related to Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, the Americans with Disabilities Act, Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, the Veterans Employment Opportunities Act of 1998, or any other federal or state nondiscrimination law, rule, or regulation.
Campbell University also maintains affirmative action programs to implement our equal employment opportunity policy. Employees or applicants who wish to review appropriate portions of these affirmative action programs may schedule an appointment to do so by contacting Human Resources at the Buies Creek campus, during normal business hours.
Salary : $43,643 - $59,674