Specialist, Operations

Campbell Oil Company Operations Specialist

Join us as we grow together personally and professionally!  Four Generations of family leadership continue to make it our vision to leave people better than we found them.  We are more than an oil company, convenience store or restaurant, we are a family!  We are improving the lives of those we touch every day by valuing the customer, caring for our 1000 team members, and supporting our communities that we are honored to serve.  

POSITION OVERVIEW

The Operations Specialist provides daily operational support to the Commercial Fuels department. This role works closely with Purchasing, Dispatch, Billing, Sales, suppliers, and haulers to help ensure loads are sourced, lifted, billed, and documented correctly. The position is focused on completing time-sensitive tasks, resolving operational issues, maintaining accurate system information, and supporting cost-saving and business-growth opportunities.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Begin building your career and apply now for these great benefits!

BENEFITS OVERVIEW

• Family first atmosphere
• Benefits to fit your needs: Medical, Dental, Vision, Life, Disability, 401k
• Competitive Total Compensation Plans with 401k match
• Paid time off in your first year
• Team first environment
• Paid Gym Memberships
• Remote work in select roles
• Monthly teambuilding exercises
• Daily Pay if needed
• Flexible Schedules for attending family events
• Professional Training
• Advancement opportunities
• Leadership Training

ESSENTIAL JOB FUNCTIONS

• Maintain accurate supplier, terminal, contract, carrier, and pricing information within company systems.
• Help ensure pricing feeds and back-office systems are linked correctly to support purchasing decisions and historical pricing analysis.

Accessorial Charges and General Support

• Review split-load fees, detention, rerouting charges, rejected-load costs, and other accessorial expenses.
• Work with internal departments to determine whether charges should be absorbed, billed to the customer, or charged back to a hauler.
• Support special projects, operational audits, process documentation, and other department priorities as assigned.

Decision-Making and Problem-Solving

• The Operations Specialist is expected to independently complete assigned tasks, research discrepancies, communicate with the appropriate parties, and follow issues through resolution.
• Routine operational matters may be handled within established procedures. Pricing decisions, contractual interpretations, major customer issues, and significant financial adjustments should be escalated to the Commercial Fuels Manager.

Qualifications:

• High school diploma or equivalent required.

• Associate or bachelor’s degree in business, logistics, supply chain, accounting, finance, or a related field preferred.
• Prior experience in operations, logistics, dispatch, purchasing, billing, transportation, or administrative support preferred.
• Fuel-distribution, terminal, or wholesale-industry experience is preferred but not required.
• Required Skills and Abilities
• Strong attention to detail and ability to identify discrepancies.
• Ability to manage multiple time-sensitive tasks and follow each item through completion.
• Strong written and verbal communication skills.
• Strong organizational, problem-solving, and recordkeeping skills.
• Ability to work quickly while maintaining accuracy.
• Basic understanding of pricing, freight, billing, and margin calculations.

• Proficiency with Microsoft Excel, Outlook, and other Microsoft Office applications.
• Ability to learn fuel-management, dispatch, pricing, and back-office systems.
• Strong sense of urgency, accountability, and ownership.

Key Competencies

• Execution and follow-through
• Accuracy and attention to detail
• Organization and prioritization

• Communication and teamwork
• Problem-solving
• Adaptability
• Accountability

• Measures of Success
• Performance may be evaluated based on:
  • Accuracy and timeliness of completed tasks.
  • Billing, sourcing, and hauler errors identified and corrected.
  • Successful utilization of day deals, contracts, and supplier allocations.
  • Timely completion of supplier, terminal, carrier, and customer setups.
  • Accuracy of pricing and operational records.
  • Timely resolution of billing adjustments and hauler billbacks.
  • Ability to provide reliable purchasing and operational coverage.
  • Effective communication with internal departments and external partners.

Working Conditions:

This is primarily an office-based position requiring frequent computer and telephone use. The role must be able to manage shifting priorities, interruptions, supplier deadlines, transportation issues, and other time-sensitive operational needs. Occasional work outside normal business hours or limited travel may be required. This detailed description outlines the key responsibilities, qualifications, and skills required for an Inside Sales Representative in a commercial context, emphasizing the importance of proactive sales strategies and customer relationship management.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.