What are the responsibilities and job description for the SYSTEM ENGINEER I position at Campbell County Health?
JOB SUMMARY
The Systems Engineer I assists in implementing IT solutions, monitoring system performance, and ensuring compliance with departmental policies and procedures. This role is ideal for someone looking to grow their career in infrastructure support while gaining hands-on experience in a healthcare environment.
Working under the direct supervision of the IT Infrastructure Manager, the Systems Engineer I provides technical support for the hospital's IT infrastructure, focusing on foundational system administration tasks, troubleshooting, and daily maintenance. This entry-level position supports hardware and software systems, backups, end-user computing, and documentation while contributing to the stability, performance, and security of Campbell County Health systems.
This position is on-site in Gillette, WY.
ESSENTIAL FUNCTIONS
- Assists in the installation, configuration, and basic maintenance of servers, workstations, and infrastructure components under the guidance of senior staff.
- Monitors system performance and responds to alerts or reported issues to ensure minimal service disruption.
- Provides technical support and troubleshooting for end-users on hardware, software, and network connectivity.
- Assists in the implementation and documentation of routine system changes, patches, and updates.
- Supports backup and disaster recovery procedures, including periodic testing and maintenance.
- Participates in maintaining accurate technical documentation and installation procedures.
- Works independently to gather requirements and translate those into solutions for the organization.
- Works closely with the IT team to support system security, antivirus management, and user access control.
- Contributes to the development of positive working relationships with internal departments and external vendors.
- Demonstrates a commitment to excellent customer service and follows up to ensure user satisfaction.
- Maintains awareness of emerging technologies and participates in ongoing training and development.
- Takes ownership of key strategic projects and drives new opportunities/solutions.
- Complies with all hospital policies, procedures, and regulatory standards, including the Code of Conduct.
- Must be free from governmental sanctions involving health care and/or financial practices.
- Performs other duties as assigned. This list is non-exhaustive.
JOB QUALIFICATIONS
- Education
- Associate degree in Information Technology, Computer Science, or related field required.
- Bachelor’s degree preferred.
- Industry certifications (e.g., CompTIA, Microsoft, VMware) may be considered in lieu of formal education.
- License
- None.
- Certifications
- See Cardiopulmonary Resuscitation Certification Policy and Certifications/Education Requirements Policy. Industry certifications preferred.
- Experience
- Minimum of 1 year of IT experience, preferably in a support or infrastructure-related role.
- Experience with Windows Server, Active Directory, and desktop support is preferred.
- Exposure to healthcare systems is a plus.
Knowledge, Skills, and Abilities:
- The ability to maintain continuing education requirements and all certifications and licenses as required.
- Strong PC skills working within an integrated clinical systems environment.
- Knowledge of automation and orchestration of key IT functions and/or processes.
- Ability to work on different projects in a simultaneous fashion.
- Ability to relay technical information to both technical and non-technical staff.
- Exceptional problem solving and organizational skills.
- Excellent time management and independent work skills.
- Excellent verbal and written communication skills.
