Revenue & Workforce Operations Analyst

About the Company

CAMP is a Family Experience Company known for our one-of-a-kind shop/play hybrid experience at physical locations across the country. Each CAMP store features rotating themed experiences where families come to play, explore, and create unforgettable memories together. We believe that play connects us all, and at CAMP, play is bigger, bubblier, funnier, fuzzier, slimier, and sillier than anywhere else.

What is the Role?

CAMP is seeking a Revenue & Workforce Operations Analyst to own and optimize both our ticketing operations and payroll analytics across 9 retail and experience-driven locations. This role reflects the tight linkage between labor costs and our ticketing business, two critical levers for profitability and guest experience.

You'll be responsible for the full ticketing lifecycle, including setting pricing strategy, overseeing event setup, and partnering cross-functionally to enhance conversion, revenue, and customer experience. You'll also manage labor data, payroll reporting, and workforce cost analysis to ensure our staffing investments are aligned with our revenue-generating activities.

This is a highly operational, data-driven position ideal for someone with a background in ticketing/event analytics and payroll operations, preferably within live entertainment, hospitality & attractions, or multi-location retail.

Salaried Range: We offer an annual salary between $85,000 and $100,000, commensurate with experience

Reports to: Chief Financial Officer

Location: Remote

What will you do at CAMP?

Ticketing Strategy & Management

• Manage ticket setup, pricing, inventory, and customer flow across all CAMP locations and experiences
• Develop and execute dynamic pricing strategies to optimize conversion and maximize revenue
• Own the backend ticketing system built on Shopify, partnering with Product and Tech to ensure platform reliability and enhancements
• Oversee day-to-day ticket operations—including event builds, capacity management, blackout dates, and hold inventories
  
  

Payroll & Labor Spend Analytics

• Partner with Finance and HR to monitor and forecast labor spend across locations, aligning staffing levels with ticketed demand.
• Maintain payroll datasets and reporting workflows; identify and investigate labor variances, overtime trends, and cost inefficiencies.
• Support weekly payroll processing in coordination with HR, ensuring data accuracy, auditing timecard submissions, and escalating discrepancies.
• Analyze labor as a % of revenue and create dashboards that connect guest throughput with staffing ROI.
  
  

Cross-Functional Collaboration

• Partner with the Growth team on conversion tracking, attribution, and performance optimization across channels (email, paid, organic, affiliate)
• Liaise with Store Leadership to align workforce planning with show schedules and forecasted traffic.
• Collaborate with Brand Partnerships to build and support co-branded ticketing experiences, from pre-sale to post-event reporting
• Work with Retail, Creative, and Studio to integrate ticketing into larger brand moments, seasonal campaigns, and IP activations
  
  

Analytics & Optimization

• Monitor key KPIs like sell-through, conversion rate, drop-off, and average ticket price
• Generate performance reports and dashboards for leadership and location teams
• Use insights to test, iterate, and refine pricing, packaging, and customer flow strategies
  
  

What is required?

• 5–8 years of experience in a role spanning ticketing/events and financial operations (payroll, FP&A, or workforce analytics).
• Experience with Shopify or similar ticketing platforms; familiarity with event setup workflows.
• Knowledge of payroll systems and time-tracking tools.
• Strong analytical and spreadsheet skills; able to build models and dashboards from scratch.
• Excellent communication and cross-functional collaboration skills across technical, creative, and operational teams.
• Passion for family entertainment, live experiences, and optimizing how people work and play.
• Bonus:
• Familiarity with analytics tools (GA4, Shopify Analytics, Looker, etc.)
• Understanding of labor law basics, tax implications, and state-by-state compliance nuances (especially in multi-state operations).
  

What you'll love about CAMP

• Own a high-impact function at a fast-growing, mission-driven company
• Help shape how families engage with the most beloved characters and stories in the world
• Work across creative, marketing, and retail teams to bring joyful, IP-powered experiences to life
• Be part of a smart, kind, and wildly imaginative team redefining modern family fun.
  
  

We provide our team with best

We offer a variety of options that are designed to fit the needs of you and your family.

• Medical Coverage & Pharmacy Benefits including virtual doctor visits
• Dental & Vision Coverage
• Gym and Wellness Discounts
• Voluntary Pet Insurance
• Health Care Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account (FSA)
• Life & AD&D Insurance
• Long Term Disability
• Mass Transit & Commuter Parking Programs
• 401(k) Plan (Employee contribution only)
• Benefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions
• Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care
• 20% off all merchandise at CAMP's retail stores and CAMP.com
• PTO - As part of our commitment to work-life balance, you will be eligible for Flexible Paid Time Off (PTO) allowing you to take time off without being restricted by a fixed number of days. Employees can take time off as needed for any reason (vacation, illness, etc.) if it doesn't impact their job duties, often with manager approval.
• Paid holidays