Fleet Account Manager

About CAMP Systems:
At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we're shaping the future of aviation technology. Since our founding in 1968, we've grown to a dynamic team of 1,600 employees across 14 locations globally-all united by a passion for innovation and excellence.

Our Mission & Vision:
We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset:
We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.

What You Will Experience In This Role:

The Fleet Account Manager (FAM) provides strategic maintenance management support and high-level customer service to CAMP fleet customers. This role ensures aircraft compliance, maintains data accuracy, and maximizes customer utilization of CAMP services.

The FAM partners with internal teams, including field service, customer support, and account management, to coordinate service delivery and address customer needs. By building strong relationships with key decision-makers, the FAM aligns CAMP resources with each customer's operational and maintenance management requirements.

Acting as the customer's internal advocate, the FAM proactively resolves challenges, drives adoption of CAMP products and services, and supports customer retention and subscription revenue growth.

You have:

• Customer-centric mindset with a strong commitment to delivering an exceptional customer experience
• Working knowledge of the CAMP platform and ability to quickly learn technical products, services, and solutions within the CAMP Ecosystem
• Experience with Quality or Operations at either Part 135 charters, corporate flight departments, or Part 145 maintenance repair stations
• Strong written and verbal communication skills with the ability to engage stakeholders at all organizational levels
• Excellent attention to detail with strong organizational and multitasking abilities
• Strong listening and analytical skills with the ability to interpret customer feedback and develop effective solutions across multiple levels of an organization
• Ability to drive adoption of technology platforms and support behavioral change
• Ability to communicate value of technology platforms and support behavioral change internally and externally
• Experience in managed services, aviation, or aircraft management preferred
• Ability to manage customer or project expectations and coordinate with cross-functional stakeholders
• Strong data analysis skills with advanced Microsoft Excel proficiency (PivotTables, VLOOKUP, etc.)
• Willingness to travel to customer sites up to 20%

Why Work at CAMP?

Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer - vets/disabled

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.