Store Manager

The Store Manager will oversee all aspects of store operations including employees, profit/sales, effective cost control, customer satisfaction and standards for the entire store. In addition, the Store Manager plays a critical role in ensuring goals and metrics are consistently met throughout each department.

Financial

• Confirm each department is meeting daily, weekly and monthly goals, including, but not limited to, labor budget, and sales
• Oversee each departments’ schedules to ensure that we are providing customers with the best shopping experience while obtaining expected budgets
• Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques
• Review monthly Profit and Loss statements to ensure store is running efficiently and on budget. Make any appropriate changes if needed, in order to ensure goals are met

People Management

• Manage all areas of the store, consistently leading by example and applying effective management techniques
• Oversee, manage and train employees; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
• Oversee department schedules based on labor budget
• Review timecards and correct discrepancies prior to submittal
• Communicate with Human Resources in regards to department employee relations, department hiring needs, employee accidents/injuries and other concerns as needed

General Management

• Serve customers throughout the store while modeling a service-oriented culture and providing “best in class” customer service, which includes, greeting, engaging, and thanking every guest for their business
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
• Anticipates highs and lows in the business and reacts accordingly to solve problems and/or adjust allocated labor
• Monitor inventory controls for every department
• Sustains a high level of product knowledge
• Assist with store promotional sales events as needed

Store Conditions

• Ensure that each department is always full and fresh with the best quality products
• Connect daily with each department to review daily schedule, department conditions and determine where assistance may be needed; providing hands-on assistance as needed
• Oversee back room and coolers to ensure product is organized and properly stored
• Walk department regularly to ensure an organized, sanitary, and overall clean appearance at all times
• Maintain department conditions, ensuring shelves are stocked, product is rotated and the store well organized
• Create attractive department displays and end caps based on specific sales for the week
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures

ADDITIONAL RESPONSIBILITIES

• Must know and perform other duties when needed, included but not limited to: cashiering, courtesy, stocking, rotating/facing product, cleaning duties, etc.
• Other duties as assigned

KNOWLEDGE AND SKILL REQUIREMENTS

Education and Experience:

• Bachelor’s degree or equivalent.
• Must have a minimum of 6 years professional experience.
• Preferred 5-7 years grocery retail experience in overall store operations.

Skills and Abilities Required:

• Ability to successfully lead, coach, train, develop and motivate a team
• Friendly, courteous, service-oriented attitude
• Strong understanding of department financials and the ability to manage budgets to meet financial goals
• Ability to provide clear direction and delegate responsibilities to a team after determining department needs
• Ability to quickly adapt to changing conditions, priorities and circumstances
• Ability to maintain composure, meet deadlines and work effectively under pressure
• Strong verbal and written communication skills
• Excellent organizational and planning skills
• Strong knowledge of local and state health, sanitation and safety regulations
• Ability to make independent decisions regarding department needs and priorities
• Strong sense of urgency, time management, prioritization and multitasking skills
• Strong sense of team – ability to anticipate the needs of the team
• Strong computer skills, working knowledge in Microsoft 365
• Excellent problem-solving and conflict resolution skills
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
• Willingness to become community-involved

Physical Requirements:

• Lift 50lbs occasionally, lift 20lbs regularly.
• Stand and walk for the duration of work shift. Sitting occasionally.
• Reaching, pushing, and pulling merchandise regularly.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person