What are the responsibilities and job description for the Guest Services Cordinator position at Camp Elkanah?
Job Summary
We are seeking an energetic and detail-oriented Guest Services Coordinator to join our dynamic hospitality team. In this pivotal role, you will be the welcoming face of our establishment, ensuring every guest experiences exceptional service from check-in to check-out. Your enthusiasm and professionalism will help create memorable stays, foster guest loyalty, and uphold our commitment to outstanding hospitality. The ideal candidate is passionate about customer service, possesses excellent communication skills, and thrives in a fast-paced environment where guest satisfaction is paramount.
Responsibilities
- Greet guests warmly upon arrival and provide comprehensive information about hotel amenities and services.
- Manage guest experience operations, including check-in, check-out, and reservation processing
- Handle guest inquiries via phone, email, and in person with professionalism, courtesy, and efficiency, ensuring all needs are met promptly.
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth guest experiences and resolve any issues swiftly.
- Assist with guest relations by addressing concerns proactively, offering solutions, and maintaining a positive attitude at all times.
- Multitask effectively across multiple responsibilities while maintaining excellent phone etiquette and customer service standards.
- Maintain detailed records of guest interactions, reservations, and service requests to enhance future experiences.
Experience
- Previous experience in hospitality management or hotel front desk operations is highly preferred.
- Strong background in customer service with a focus on problem-solving and client communication.
- Experience working in resort environments or hotels with extensive guest relations responsibilities is a plus.
- Demonstrated ability to handle high-pressure situations with professionalism while delivering exceptional guest services.
Visit our website to learn more and view the job description:
www.campelkanah.com
Join us in creating welcoming environments where every guest feels valued! We are committed to fostering a vibrant workplace that supports your growth while delivering memorable hospitality experiences worldwide.
Pay: $18.26 - $23.00 per hour
Expected hours: 5.0 – 30.0 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Retirement plan
Work Location: In person
Salary : $18 - $23