Program Supervisor (AM)

RESPONSIBLE TO: Camp Director

POSITION STATUS: Full-Time, Year-Round

POSITION OVERVIEW

Under the general direction of the Camp Director, the AM Program Supervisor provides day-to-day leadership for Camp Courageous residential programs. This position has primary responsibility for weeklong camper registration and deposits, adult camper events, camper group coordination, AM operations, and supervision and support of assigned program staff. The AM Program Supervisor works closely with the PM Program Supervisor and other Camp departments to provide safe, consistent, high-quality camper experiences.

QUALIFICATIONS

· Must be at least 21 years of age.

· Bachelor's degree in Therapeutic Recreation, a related field, or comparable experience.

· Experience in camp programming and working with individuals with disabilities.

· Self-motivated professional with demonstrated leadership, organizational, communication, and decision-making skills.

· Ability to exercise discretion and independent judgment while working effectively with campers, families, caregivers, staff, and other Camp departments.

· Current First Aid and CPR certification and required Adult and Child Mandatory Reporter and Medication Manager certifications, or willingness to obtain required certifications within established timelines.

· Valid driver’s license and ability to obtain required Camp driving credentials.

· Successful completion of required pre-employment background checks and screenings in accordance with Camp Courageous policies and applicable law.

CAMPER AND STAFF SUPERVISION

· Provide direct supervision, guidance, coaching, and support to counselors and other assigned program staff, maintaining clear expectations for camper care, staff conduct, communication, and performance.

· Maintain a safe, supportive, and effective environment for campers and assigned program staff during AM operations.

· Respond to camper, staffing, behavioral, medical, emergency, and operational concerns; follow established emergency, incident-reporting, and escalation procedures; and involve the Camp Director, Nursing, or other departments as appropriate.

· Participate in staff orientation, ongoing training, coaching, and evaluation; provide input regarding hiring, scheduling, performance management, and corrective action for assigned program staff; and serve as a resource regarding camper needs, behavior supports, personal care, and daily operations.

· Monitor staffing coverage and camper supervision throughout the shift and make appropriate adjustments to maintain safe and effective operations.

· Provide direct camper care and program support, including assistance with personal care and activities of daily living, when needed to maintain appropriate camper care and staffing coverage.

· Provide operational support and assume additional program responsibilities during staffing shortages, emergencies, or other situations requiring supervisory assistance.

WEEKLONG REGISTRATION AND FINANCIAL RESPONSIBILITIES

· Oversee weeklong camper registration from application through arrival, including camper records, required documentation, confirmations, pre-camp communications, and coordination with appropriate Camp departments.

· Review registration information for completeness and follow up with campers, families, caregivers, agencies, or other contacts regarding missing or updated information.

· Oversee and process deposits for weeklong sessions, maintain accurate deposit records, follow established cash-handling and financial-control procedures, and communicate payment information, and concerns as needed.

· Prepare and maintain accurate camper lists and registration information for use by Program, Nursing, Dietary, and other departments.

· Maintain accurate, timely, and confidential camper, staff, registration, incident, financial, and operational records in accordance with Camp policies and applicable requirements.

· Protect confidential and sensitive information regarding campers, families, caregivers, employees, and Camp operations, sharing information only as appropriate for care, safety, supervision, and business needs.

· Support camper recruitment and efforts to maintain and grow participation in weeklong programs.

WEEKLONG CAMP OPERATIONS

· Organize camper groups and coordinate daily counselor assignments with the Camp Director; review camper information and ensure pertinent information is communicated to assigned staff.

· Oversee AM camper operations, including schedules, transitions, meals, personal care needs, and the overall flow and quality of the camper experience.

· Coordinate assigned portions of camper arrival and departure, including communication of no-shows, early departures, group changes, or other information affecting Camp operations.

· Participate in weekly camper and staff preparation and debriefing to identify needs, communicate changes, and prepare for incoming sessions.

· Provide a clear handoff to the PM Program Supervisor regarding camper, staffing, behavioral, medical, scheduling, or operational information requiring continued attention.

ADULT CAMPER EVENTS

· Plan, organize, implement, assess, and evaluate adult camper events and special programming throughout the year.

· Coordinate staffing, facilities, supplies, entertainment, accessibility needs, and interdepartmental support for adult camper events.

· Develop and maintain community contacts that may enhance adult camper events through entertainment, services, partnerships, or donated resources.

· Use participation data and feedback to evaluate and improve adult camper events and experiences.

YEAR-ROUND AND DEPARTMENT RESPONSIBILITIES

· Maintain effective interdepartmental communication to support continuity of camper care, staffing, and Camp operations.

· Follow and reinforce Camp policies and procedures related to camper rights, abuse and neglect prevention and reporting, professional boundaries, medication procedures, health and safety, incident reporting, and staff conduct.

· Assist with Camp-wide programs, events, recruitment efforts, and other departmental needs as assigned.

· Provide on-site supervisory leadership and make appropriate operational decisions during assigned hours in the Camp Director’s absence.

· Participate in ongoing evaluation and improvement of Camp programs, procedures, staff resources, and camper experiences.

· Demonstrate effective performance through safe and consistent camper care, effective staff supervision, accurate and timely registration responsibilities, clear communication, reliability, teamwork, sound judgment, and adherence to Camp policies and procedures.

· Perform other duties and responsibilities as assigned to support Camp Courageous programs, operations, campers, and organizational needs.

WORK SCHEDULE, PHYSICAL REQUIREMENTS, AND WORKING CONDITIONS

· Camp Courageous operates year-round, with programs and events occurring throughout the week and across seasons. The schedule for this position may include evenings, weekends, holidays, and extended hours based on camp sessions, events, and program needs. Schedules are planned and communicated in advance whenever possible, and regular and reliable attendance is an essential function of the position.

· This position requires the ability to walk long distances; stand for extended periods; bend, kneel, reach, and navigate stairs and uneven terrain; tolerate a variety of weather conditions; respond promptly during emergencies; and lift and carry at least 50 pounds.

· The position may also require assisting with camper mobility, transfers, personal care, and driving Camp vehicles consistent with training, Camp procedures, and assigned duties.

· Participate in the Program Team overnight on-call rotation during residential camp sessions, as scheduled.

Camp Courageous is an equal opportunity employer. This job description outlines the general nature and level of work performed and is not an exhaustive list of all responsibilities, duties, or skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Pay: $48,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Camp: 1 year (Required)
• Working with individuals with disabilities: 1 year (Required)

License/Certification:

• CTRS (Preferred)

Work Location: In person

Salary : $48,000 - $55,000