What are the responsibilities and job description for the Front Desk Manager position at Camp Bow Wow Houston Hobby?
**Job Summary:**
Camp Bow Wow is seeking a friendly, energetic, and organized **Front Desk Manager** to be the welcoming face of our facility. As the first point of contact for clients and their pets, the Front Desk Receptionist plays a crucial role in ensuring a positive experience for dogs and their owners. You will manage administrative duties, answer client inquiries, schedule appointments, and assist with check-ins and check-outs of our canine campers. A love for animals and excellent customer service skills are essential for success in this role.
**Key Responsibilities:**
- Greet clients and their pets with a friendly and professional demeanor
- Handle phone calls, emails, and in-person inquiries regarding daycare, boarding, grooming, and training services
- Manage appointment scheduling, reservations, and cancellations
- Check pets in and out, ensuring all necessary paperwork and vaccinations are up to date
- Process payments and maintain accurate billing records
- Provide information about Camp Bow Wow’s policies, services, and pricing
- Monitor and update client accounts in the company database
- Assist with the care and supervision of dogs in the reception area when needed
- Communicate effectively with staff and management to ensure seamless operations
- Maintain a clean and organized front desk and lobby area
- Resolve client concerns and escalate issues to management as necessary
**Qualifications:**
- Previous experience in a receptionist, administrative, or customer service role is preferred
- Sales experience
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Proficient with computers and office software (Microsoft Office, Google Suite)
- A passion for animals and ability to interact comfortably with dogs of all sizes and temperaments
- Availability to work flexible hours, including weekends and holidays
**Physical Requirements:**
- Ability to stand, sit, and move around for extended periods
- Comfortable working in an environment with dogs
- Ability to lift up to 40 pounds
**Why Work at Camp Bow Wow?**
- Fun and dynamic work environment with friendly team members and playful pets
- Opportunities for growth and development within the company
- Discounts on pet care services
- Hands-on experience working with animals
Salary : $9 - $11