Front Of House (Foh) at Camp Bow Wow, Cypress

Camp Bow Wow, Cypress is a small business in Cypress, TX. We are innovative, fast-paced, customer-centric and our goal is to Camp Bow Wow Premier Doggy Day and Overnight Camps provide a fun, safe and upscale environment for dogs to play, romp and receive lots of love and attention! We provide dog day Camp for clients wishing to drop their dogs off in the morning and pick them up in the evening, as well as overnight boarding for travelers. As an added convenience, we offer full service grooming!

We're looking for a Front of House Counselor to work on both weekdays and weekends. The ideal candidate has experience in pet grooming, animal care and administration and is capable of performing administrative duties as well as caring for our animals.

AVAILABILITY:

This position works in shifts!

AM shift is 6:15-2:30 M-Saturday.

PM shift is 12:00pm-7:30pm M-Saturday.

Sunday's are split into 6:30-10:30am and 3:30-7:30pm shifts.

Hourly position. Must be able to work flexible schedule - Camps is open 7 days/week, 6:30am to 7:00pm, weekends and holidays are required, but time off is permitted with 2 weeks advance notice.

ABOUT THE JOB:

The Front of House Counselor will assist with animal care, data entry, scheduling and confirming appointments / reservations, greeting all pet parents and dogs, maintaining logs, selling baths / packages / trainings, administrative task of filing / client information / answering pet parent questions via phone and in person, cleaning, preparing dog meals and providing excellent customer service.

PRIMARY RESPONSIBILITIES :

• Greeting all pet parents and dogs.
• Checking in and out dogs.
• Front desk administrative duties of data entry, computer maintenance, phone calls, filing and updating client information.
• Scheduling and confirming appointments and reservations.
• Promote and Sell baths, day care and boarding packages and training sessions.
• Manage 2-3 people at one time
• Cleaning throughout front and back areas.
• MAINTAINING A SAFE ENVIRONMENT!
• Provide excellent customer service.
• Be always active and attentive to dogs and pet parents.
• Ensure thorough and proper cleaning of back of camp.
• Not only ensuring cabins/suites are being deep cleaned and spot cleaned correctly, but also performing cleaning of them as needed.
• Every time boarders are out ensuring all cabins/suites are cleaned if any mess and well organized.
• Assisting with new camper interviews.
• Running checking in and out dogs.
• Ensuring BOH checklist is being complete and shift huddles are being done every day
• Ensure quality of performance with all BOH Operations including medications/feeding/food logs/cleanliness, ETC.

Other duties as determined important to the operations of Camp Bow Wow Cypress, TX by the General Manager, Director, or Owner of the franchise.

Job Types: Full-time, Part-time

Pay: Starting $11.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person

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