What are the responsibilities and job description for the Account Manager position at Camo Crew Responsible Junk Removal?
Hungry to Grow in Sales and Service?
At Camo Crew Responsible Junk Removal, we’re not just moving stuff—we’re moving people forward. We’re on the hunt for someone who thrives on building relationships, loves organization, and wants to be part of a values-first team that gets things done.
If you’re ready to grow a career in account management, sales support, and client services—this is your shot.
Who We Are
Camo Crew is a veteran-owned, mission-driven junk removal company based in Southeast Wisconsin. Our team is committed to serving people through life’s transitions—downsizing, estate cleanouts, office moves, and more. We’re also passionate about keeping items out of the landfill through our 5-Phase Recovery Process.
We’ve built a 5-star reputation through grit, kindness, and top-tier service—earning over 2,200 Google reviews along the way. Our culture is built on Hunger, Dependability, Camaraderie, and Esprit de Corps—and we’re always looking for people who embody those values.
Camo Crew offers competitive pay, team bonuses, quarterly events, and health insurance options. More than that, we offer the chance to grow alongside a company that’s just getting started.
Join Us
As our Account Manager, you’ll be the voice of Camo Crew for our clients—owning communication, booking jobs, managing key accounts, and supporting the Sales Team’s success. You’ll work across departments to make sure every job goes off without a hitch, and that clients feel supported from first contact to final invoice.
This role is perfect for someone who thrives on structure, enjoys helping people, and wants to play a key role in a growing company’s momentum.
FLSA Status: Full-Time | Non-Exempt
Reports to: Sales Manager
Location: On-site (Butler, WI)
Compensation: $45,000-50,000 (based on experience)
Benefits: Eligible for medical insurance and PTO policy after 60 days
Position Purpose
The Account Manager ensures smooth, responsive, and accurate coordination of inbound leads, job bookings, and account communications. This role plays a critical part in client experience, job preparation, and revenue retention, with a focus on timely responsiveness and team collaboration.
Required Skills
- Communication: Friendly, clear, and professional across phone, email, and chat
- Responsiveness: Quick follow-up on leads and client needs
- Detail-Oriented: Accurate booking, notes, and documentation
- Organization: Task tracking, follow-through, and time management
- Customer Service: Positive, solution-focused mindset with clients
- Tech Savvy: Able to work in CRM, spreadsheets, Slack, and email tools
- Team-Oriented: Supports Sales and Service departments with clear handoffs
- Growth Mindset: Coachable and open to process improvement
Schedule
- Monday–Friday, 10-hour shifts
- Some after-hours or weekend coverage as needed during peak seasons
- Flexible hours available within business needs
Responsibilities
Inbound Sales & Lead Handling
- Answer and document inbound leads via phone, email, and online platforms
- Respond to all digital leads within 15 minutes during business hours
- Book jobs based on SOPs for residential, commercial, and recurring clients
- Maintain active lead status and notes in CRM (Jobber) and project tracking tools (Asana)
Client Experience & Communication
- Deliver exceptional service on all calls, emails, and chats
- Escalate complex or sensitive issues to the Sales Manager when needed
- Coordinate with Service and Operations teams for job scheduling and client updates
- Manage post-job follow-ups and client satisfaction workflows
Job Documentation & Work Order Accuracy
- Review and finalize job entries, ensuring correct contact info, notes, and billing details
- Maintain formatting, grammar, and structure standards across all entries
- Support quality control by flagging missing information or potential client issues
Account Coordination & Reporting
- Maintain accurate and up-to-date client profiles and account notes
- Help manage commercial or recurring accounts, including job setup and follow-through
- Track tasks and KPIs in tools like Asana, and contribute to weekly or monthly sales reporting
What We’re Looking For
- You take ownership of your work and want to be part of something meaningful
- You enjoy systems, schedules, and smooth operations
- You like helping people and creating great experiences
- You’re adaptable and want to grow with a company that’s growing fast
Preferred Qualifications
- Prior experience in customer service, sales support, or account coordination
- Familiarity with tools like Jobber, Hubspot, GSuite, Slack, and CRM platforms
- College degree preferred, but not required
Salary : $45,000 - $50,000