What are the responsibilities and job description for the Performance Coach position at Camis?
We’re Hiring a Performance Coach!
As a Performance Coach at Camis, you’ll have the opportunity to mentor and guide our front-line agents to help them meet their performance goals and exceed expectations.
You’ll be instrumental in coaching and guiding your team toward success, including:
- Monitoring Calls: Track performance by evaluating calls and chat recordings.
- Providing Feedback: Offer timely and constructive feedback to help agents grow.
- Mentoring: Support new and returning staff to achieve their performance goals.
- Training: Assist with identifying training needs and conducting training sessions.
- Conduct Meetings: Lead team meetings to ensure performance is on track.
- Collaborate: Share insights and recommendations with the Assistant Manager of Call Centre Staffing Operations to ensure continuous improvement.
- Scheduling: Organize meetings based on agent availability.
- Customer Service: Deliver excellent service to both Camis staff and clients.
- Issue Resolution: Escalate unresolved issues to the Performance & Quality Lead.
We’re looking for someone with:
- Exceptional Communication: Fluency in both verbal and written English (French is a plus!).
- Reliability: Strong attendance and punctuality.
- Attention to Detail: A keen eye for accuracy and quality.
- Independent Work Style: Good judgment and the ability to work autonomously.
- Coaching Experience: Mentoring or coaching experience is a bonus!
Job Details
- Start Date: April 13, 2026
- Remote Training:
- Formal Training: April 13-17, 9:00 AM – 5:00 PM ET
- Hands-on Training with the Coach Team: April 20-26 (flexible hours)
- Work Hours: Approximately 25-35 hrs/week, with shifts from 7 AM – 10 PM (7 days/week)
- Open/Flexible Availability
- Contract End Date: September 6, 2026
Ready to make a difference with a dynamic team? Apply now and join us in shaping the future of the recreation industry!
At Camis, we are committed to diversity and inclusion, and we strive to create a supportive environment where all employees feel respected, valued, and empowered. We promote an atmosphere where belonging, inclusivity, and respect are core values that guide our every action.