What are the responsibilities and job description for the Customer Coordinator - II position at Camin Cargo Control Inc.?
Customer Coordinator -II
1.0 Corporate Job Title
Customer Coordinator-II
2.0 Reporting Relationships
Operations / Branch Manager
3.0 Position Summary
This position is based in the branch office and functions as primary liaison between the Inspector Coordinator and the Customer and coordinates day to day customer relations with customers. Responsible for ensuring that Company personnel and resources meet the job requirements as communicated by the customer. Has the authority and responsibility for front filling for an Operations Manager in their absence.
4.0 Minimum Requirements
• Requires a H.S. Degree (or equivalent) and a minimum of three years
• Relevant and increasingly responsible experience in field inspection services and/or knowledge of various product specifications in the petroleum industry.
• Must demonstrate strong evidence of judgment and effective managerial and inter-personal skills.
5.0 Fitness for Duty – Physical Demands
• Refer to Appendix 1 of Section 2.1.2a of the Safety Manual, Medical Evaluations for details on Fit for Duty – Physical Demands for this position.
• The ability to perform all tasks listed is a requirement for this job description
6.0 Responsibilities
• Functions as Point Of Contact and the Company’s representative to customers to ensure their satisfaction with Camin Cargo’s performance. Communicate with customers regarding information relating to field measurements, lab testing and providing job progress updates. Developing and recommending solutions to unusual customer demands and requirements that advance the Company’s business interest and at the same time satisfy the customer.
• Reviews and evaluates the customer’s nomination (purchase order) for completeness and accuracy and for the Company’s ability to meet customer requirements.
• Reviews customer’s job requirements with Inspector Coordinator or Laboratory Coordinator to ensure that the customer’s requirements are properly addressed on time. May communicate directly to the Inspector or Laboratory Technician as necessary.
• Receives, analyzes, compiles, and verifies data resulting from field measurements and laboratory testing, and prepares or supervises the preparation of the applicable reports for the customer to ensure that the customer nomination and guidelines have been performed and completed.
• Has authority and discretion to resolve, in fiscally responsible manner, customer complaints using superior negotiating and customer relations skills, under minimal supervision.
• Interprets, administers, and applies policies of the Company to resolve disputes or customer dissatisfaction.
• Using advanced knowledge gained in the field and / or the laboratory, identifies the root causes of quality system problems (customer, terminal or company system) in respective areas of responsibility and uses good judgment to independently troubleshoot, initiate, recommend, and/or implement timely solutions to the problems.
• Performs or shares scheduling and job assignment duties during non-working hours, weekends and holidays.
• Attends and participates in branch management meeting