Surgery Scheduler

Cameron Health is a 25-bed, independent, not-for-profit facility that proudly serves Angola and Steuben County. We’ve been a cornerstone of this community and the surrounding area in northeast Indiana dating back to 1926. Over the years, we’ve helped generation after generation of area residents enjoy better health and live comfortably. Today, Cameron Hospital has grown into something more than a simple community hospital. Filled with advanced equipment and skilled specialists, Cameron is a modern, high-tech facility that provides advanced diagnostics, a variety of specialties and cutting-edge treatment options that are combined with highly personalized and compassionate care.

DEPARTMENT: Cameron Urology & Gastroenterology

JOB TITLE: GI/Urology Surgery Scheduler

SHIFT:  1.0 FTE, 80 Hours, Bi-Weekly, Days, M - F 

 Position Summary:

Cameron GI and Cameron Urology is seeking a detail-oriented and patient-focused GI Surgery Scheduler to join our team. This position plays a critical role in coordinating gastrointestinal procedures and ensuring patients are scheduled accurately, prepared appropriately, and supported throughout the procedure scheduling process.

The GI Surgery Scheduler works closely with providers, clinical staff, anesthesia, procedural areas, and patients to ensure a smooth and efficient workflow from procedure order through completion.

Key Responsibilities:

Procedure Scheduling & Coordination

• Schedule GI procedures including colonoscopies, EGDs, and combined procedures
• Schedule Urology surgeries
• Review and verify procedure requests for accuracy, including:
  • Procedure type
  • Performing provider
  • Scheduling details
  • Appropriate case entry
• Coordinate scheduling needs across multiple providers and procedural schedules
• Monitor provider schedules, vacations, and procedure blocks to ensure accurate availability

Patient Preparation & Communication

• Provide procedure instructions and prep information to patients
• Complete and mail preparation paperwork for patients scheduled by phone
• Contact patients prior to procedures to confirm readiness and provide reminders
• Follow up with patients who need to:
  • Complete scheduling
  • Reschedule procedures
  • Provide additional information

Pre-Procedure Requirements

• Review patient charts to identify potential needs prior to procedures, including:
  • Medication holds
  • Anticoagulation considerations
  • Additional medical clearances
  • Special scheduling requirements
• Communicate necessary information to appropriate clinical teams

Registration, Insurance Verification & Administrative Support

• Complete patient pre-registration and enter required information into EIO
• Verify insurance eligibility and benefits to ensure coverage is active:
  • At the time the procedure is scheduled
  • During the pre-registration process
• Utilize available resources to verify insurance, including:
  • Real-Time Eligibility (RTE)
  • Insurance online portals
  • Verification by phone when needed
• Identify insurance concerns that may impact scheduling, including inactive coverage, out-of-network benefits, or required updates
• Complete procedure estimates for:
  • Self-pay patients
  • Out-of-network patients
  • Patients requesting cost information prior to procedures
• Ensure required documentation and paperwork are completed prior to procedures

Qualifications:

• Previous healthcare scheduling, medical office, or procedural scheduling experience preferred
• Strong attention to detail and ability to manage multiple priorities
• Excellent communication and customer service skills
• Ability to work independently and collaborate with a multidisciplinary team
• Experience with electronic medical records (Epic preferred)
• Knowledge of insurance verification, authorizations, or medical terminology preferred

Skills & Attributes:

• Organized and dependable
• Strong problem-solving skills
• Ability to prioritize in a fast-paced environment
• Comfortable communicating with patients, providers, and clinical teams
• Commitment to providing an excellent patient experience

Why Join Our Team:

The GI/Urology Surgery Scheduler is an essential part of providing timely access to care and ensuring patients have a safe and successful procedure experience. This role directly supports providers, clinical teams, and patients by coordinating the details that allow procedures to run efficiently.