What are the responsibilities and job description for the Part Time PBX Agent / Telephone Operator position at Camelback Resort?
Job Title: PBX Operator
Department: Front Office/Guest Services
Reports to: Director of Rooms
Camelback Resort is seeking a PBX / Telephone Operator to manage our communication systems and provide outstanding service to our guests. The ideal candidate will have a strong attention to detail, a friendly demeanor, and a commitment to guest privacy and satisfaction.
What’s in it for me:
- Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more Plus, great friends & family perks.
- Paid Training to gain skills, knowledge, and experience for professional development.
- Not to be missed employee events throughout the season.
- Referral Bonuses – invite your friends to work with you!
- Competitive wages and advancement opportunities.
- Interact with people from all over the world!
- Next day pay, through PayActiv.
- Tuition Reimbursement*
- Medical, dental, vision insurance, 401K*
- Vacation and PTO*
*Full-Time status benefits
How I Can Create Guests for Life:
- Smile
- Ability to efficiently multitask between computer systems.
- Answer and process all incoming and outgoing calls accurately and courteously.
- Handle guest and management messages, ensuring accuracy and efficiency.
- Assist guest’s directory queries and other communication needs.
- Record and control wake-up calls, ensuring timely and precise delivery.
- Page guests and staff members as needed.
- Maintain detailed knowledge of the hotel’s fire, life, and safety systems.
- Provide secretarial services and business center support to guests.
- Promote in-house services and facilities.
- Maintain a clean and organized work area, reporting daily activities in the logbook.
- Assist with reservations handling and front desk tasks as required.
- Stay updated on local activities, dining options, and frequently dialed numbers.
- Handle guest complaints promptly.
- All other duties as assigned
Is this job for me:
- Must be at least 18 years of age
- Must have reliable transportation
- On-site role
- Available to work scheduled shift of 3:00pm – 11:00pm
- Must be available to work weekdays, weekends, and holidays.
- Prior experience in a hotel or a front desk role is preferred.
- Strong communication and customer service skills.
- Ability to stand for extended periods to assist with Front Office Agents when needed.
- Knowledge of local attractions and activities.
- Friendly and professional demeanor with a focus on guest satisfaction.
This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.
