Asst. Ticket Sales Manager - SEASONAL

Hours:   September 15th – December 31st – Up to approximately 35 hours per week 

January 2nd – End of Spring Training – Up to approximately 40 or more hours per week

Camelback Ranch-Glendale, Spring Training home of the Chicago White Sox and Los Angeles Dodgers, is hiring one (1) seasonal Assistant Ticket Sales Manager to support its business operations heading into the 2027 Spring Training season.

 

With a focus on ticket sales and sales support, this role is responsible for supporting season ticket renewal outreach and communication, driving local group sales initiatives, and driving new business outreach.  This position will also help manage our seasonal Ticket Account Executives.  Additionally, this position will have some operational responsibilities including assisting with the daily management of the Centerfield Box Office and providing patron support.

 

This position will be required to work all Spring Training games. Upon successful completion of certain metrics, and upon the conclusion of the program at the end of the Spring Training season, this position may be eligible for bonus compensation.

 

This position is paid an hourly rate of $17.50.

·       Effectively communicating via e-mails and voicemails.

·       Learning the ins-and-outs of our ticket system, ProVenue.

·       Operating within our CRM (Score).

·       Receiving training on how to develop, coach, and train the Account Executive plus Box Office teams.

·       Understanding Camelback Ranch-Glendale and the fan experience to provide a consultative sales approach.

·       Hearing from sports industry guest speakers in various verticals to provide insight into areas including their background, current role day-to-day, and career progression advice.

·       Manage daily in-season operations for the Centerfield Box Office, including:
o   Overseeing up to six (6) Box Office Representatives.

·       Supporting ticket fulfillment (Printing tickets, assisting in season ticket holder benefit offers, etc.).

·       Maintaining accurate and updated customer account records.

·       Assisting with daily inventory assessment.

·       Assisting with Dodgers and White Sox Season Ticket Holder and Premium Ticket Holder requests.

 

·       Supporting ticket sales renewal outreach (season tickets, mini plans, suites, and groups).

·       Acting as primary contact for season ticket holder questions and support from renewals to the end of the season.

·       Building relationships with current customers to ensure retention.

·       Being goal-driven, competitive, and supportive to help our team exceed its ticket sales goals.

·       Effectively communicate by responding to e-mails and voicemails in a timely manner.

·       Maintaining strong knowledge of seating map, ticket hospitality, ticketing system, ticket policies, and facility regulations to effectively sell tickets and meet customer needs.

·       Focus on local group sales initiatives & growth initiatives including youth baseball and softball tournaments, educational opportunities, zoo days, churches and non-profits. 

·       Providing superior customer service to customers and prospective customers.

·       Providing digital ticket support with knowledge of MLB Ballpark App and ProVenue Account Manager.

·       Assisting with customer and prospect lists for marketing campaigns based on segmented criteria via CRM and sales tools.

·       Escorting guests to various locations throughout facility, as needed.

·       Performing general office duties as required.

 

The physical demands listed below are representative of those that must be met by a team member to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       Energetic, friendly, detail-oriented, and able to work in a fast-paced environment.

·       Curiosity to learn and provide feedback to grow our business.

·       Engage with fans and staff in a professional and friendly manner.

·       Previous customer service and sales experience encouraged.

·       Knowledge of Tickets.com (ProVenue) system encouraged.

·       Strong communication skills – both written and verbal – with the ability to present ideas clearly and concisely.

·       Cash handling experience preferred.

·       Ability to work extended hours, nights, weekends, and holidays, as required.

 

All offers of employment are contingent upon satisfactory background screening.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.