What are the responsibilities and job description for the Customer Service Representative position at Camden Flooring Company Inc.?
Overview
Join our dynamic team as a Customer Service Representative! In this pivotal role, you will be the friendly voice that connects with our customers, providing exceptional support and solutions to enhance their experience. Your enthusiasm and dedication will help foster strong relationships, ensuring every interaction leaves a positive impression. If you thrive in a fast-paced environment and are passionate about delivering top-notch service, we want to hear from you!
What you’ll do
- Engage with customers through various channels, including phone calls and emails, to address inquiries and resolve issues.
- Provide outstanding customer support by actively listening and understanding customer needs.
- Process orders, , and manage data entry with accuracy and attention to detail.
- Utilize your sales skills to promote products and services that meet customer requirements.
- Maintain professionalism in all communications, demonstrating excellent phone etiquette and communication skills.
- Collaborate with team members to enhance client services and improve overall customer satisfaction
- Conduct outbound calling initiatives to follow up on customer inquiries or feedback.
Basic qualifications
- Strong computer skills with proficiency in Microsoft Office applications.
- Excellent typing speed and accuracy for efficient data entry tasks.
Preferred qualifications
- abilities to assist a diverse customer base effectively.
- Previous call center experience or background in customer service roles.
- Proven analysis skills to assess customer needs and improve service strategies.
Our benefits include:
- Comprehensive health benefits
- Opportunities for professional development and career advancement.
- A vibrant workplace culture that values teamwork and collaboration.
As part of our team, you will play a crucial role in enriching the lives of our customers through exceptional service. We pride ourselves on fostering a culture that values innovation, inclusivity, and the growth of our employees. Join us in making every customer interaction meaningful!
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $16 - $17