House Supervisor -- Memorial Administration -- Memorial Hospital

Job Summary

The House Supervisor is responsible for promoting and maintaining quality patient care through effective management of the activities of the total patient care services during his/her assigned shift. Provides clinical leadership and administrative functions. Ensures the practice of established policy and procedures. In the absence of the Administrator and /or designee, the House Supervisor has the authority and responsibility for administrative decisions and appropriate notification of the Administrator-on-Call for escalation.

Responsibilities

• Coordinates all aspects of patient care between the three hospital campuses.
• Moves throughout all three hospitals to monitor, correct, and direct staff and resources as needed.
• Assure efficient patient flow within the Emergency Room, including the following specific areas: From ED to nursing units (including ICUs)
• Coordinates work schedules and shift coverage with the Clinical Resource Dept and other support areas to ensure appropriate staffing coverage.
• Address issues with patients, family members and physicians if concerns about patient care arise. Address and resolve issues and collaborates with the Administrator on call when needed.
• Works collaboratively with the transfer center, charge staff and physicians to facilitate patient flow.
• Assists charge nurses with identifying, understanding and applying various policies and procedures and privilege lists, and locating appropriate physicians as needed.
• Proactive to assure placement of patients timely during nightshift.
• Intervene when necessary to improve patient flow.
• Assist in coordination of Patient Transportation activities and services with other department.
• Provide and maintain effective communication with medical staff to ensure the efficient, economic, and quality performance of each department in providing quality health care, effective resource allocation and positive customer relations.
• Interface with managers, medical staff, patients, and families to resolve customer concerns and other operational issues and to improve customer satisfaction.
• Optimize efficiency of a variety of interrelated services between hospitals.
• Ensure compliance with all regulatory standards.
  

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities
(Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Education

• Bachelor's Degree (Required) Experience: 7-10 Years of Nursing Experience

Credentials

• Registered Nurse (Required)
• Basic Life Support (Required) Within 30 days of hireWithin 30 days of hire

Work Schedule: Nights

Status: Full Time Regular 1.0

Location: Memorial Hospital

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Lauren R. Lane lauren.lane@vandaliahealth.org