Ambulatory Department Manager 2 -- Orthopedics Northgate -- Northgate-100 Tracy Way

Job Summary

Responsible for the coordination and management of department staff, office procedures, including registration and screening of patients, maintenance of patient and computer files, etc. Department size of 3 or more physicians on duty at any one time/staff sizes of 10 or more persons.

Responsibilities

• Effectively manage patient flow.

• Maintain knowledge of all subordinates' processes in order to provide assistance or maintain efficiency of department as needed.

• Processes to include registration of patients, proper procedures for telephone calls/messages, insurance verifications, scheduling of appointments and other duties.

• Coordinate daily operation of deparrtment to include ordering supplies, forms, etc.

• Responsible for monitoring performance, communicating results, and ensuring compliance with budget.

• Promote and manage revenue enhancement and cost reduction in the managed practice.

• Responsible for analyzing productivity and patient flow, identifying system barriers, and making corrections to achieve maximum productivity.

• Participate in establishing policies and procedures for the department. Develop procedures and controls to promote communication and information flow (goals, financials, etc.).

• Ensure compliance with applicable federal, state, & local laws.

• Select, interview, hire, evaluate, counsel, discipline, & discharge employees.

• Serve as liaison between physicians & Medical Management Services to address customer service issues.

• Monitor patient satisfaction of the department and develop plans to improve satisfaction.

• Provide payment arrangements when applicable for all accounts.

• Responsible for first line of communications between management and physicians. Act as a liaison between Ambulatory Department Directors and physicians.

• Act as working supervisor in appropriately sized departments.

• Responsible for scheduling all staff, maintaining time for staff and physicians and maintaining administrative and personnel files.

• Responsible for daily and monthly computer processing.

• Coordinate the performance management process with the Ambulatory Department Director/Exec Director to include writing planners, assisting in giving mid-year and annual reviews, and providing feedback to employees between review periods.

• Act as a mentor to the Department Staff to provide assistance in training, communications, procedures, etc.

• Assist the Ambulatory Department Director/Executive Director at other offsite departments as needed.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities
(Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Education

• Bachelor's Degree (Required)

Experience: 5 Years - Proven physician office management

Credentials

• No Certification, Competency or License Required

Work Schedule: Days

Status: Full Time Regular 1.0

Location: Northgate-100 Tracy Way

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Tamara B. Young tammy.young@vandaliahealth.org