What are the responsibilities and job description for the Client Service Representative position at Cambridge Veterinary Care?
Rarebreed
CSR Requisition
Cambridge Veterinary Care is looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our supportive environment means you’ll get to work with a team dedicated to mentorship and growth while practicing high quality medicine! As part of our team, you’ll work with the latest technology and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.
We are located on bustling Massachusetts Avenue in Cambridge, right in the middle of Garfield Street Historic District and bordering Porter Square. We are easily accessible by public transportation.
Client Service Representative
Cambridge Veterinary Care
1724 Massachusetts Ave
Cambridge, MA 02138
Salary: $18.00/hr-$24.00/hr
WHAT YOU’LL DO
• Ensure that clients and pets feel welcome and comfortable
• Demonstrate excellent relations with clients/pets in waiting and/or exam rooms
• Keep clients informed of expected delays and wait times
• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Receives and relays client correspondence and updates client financial records
• Answers client’s inquiries about basic animal care questions and routine procedures
• Handles invoices and payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly
• Maintain appointment schedule, set appointments with complete information, monitor schedule for accuracy, confirmation of appointments, follow-up on missed appointments, and input of new client data into appointment schedule program
• Maintain accuracy with cash drawer, credit card-scratch pay and CareCredit transactions
• Flexibility in working hours is required to ensure that the job is done properly
• Maintain the cleanliness of the front office area, ensuring all proper supplies are stocked adequately; follow daily task checklist
• Follow hospital cleaning checklists
REQUIREMENTS
• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
BENEFITS
We’re passionate about helping you reach your greatest potential – both at work and at home. As a
result, our compensation package is outstanding:
• Great pay with competitive medical, dental, and vision insurance coverage
• 401K with a total company match of up to 4%- after 6 months of service
• Generous paid time off
• Mental Health Resources
Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experience for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.
Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.
Employment will require the successful completion of references and background check.
Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.
Learn more about our career opportunities at: https://rarebreedvet.com/careers/
Where uncommon support partners with joy.
Salary : $18 - $24