ICTS Support Specialist (40 hour/12 month)

Position: ICTS Support Specialist (40 hour/12 month)

ICTS Department

Overview of Cambridge Public Schools:

Cambridge is a vibrant, diverse city as well as a central hub of the nation’s innovative economy. Educating approximately 7,000 students PreK–12 , the Cambridge Public Schools consists of diverse and dedicated faculty, cutting-edge technology and innovative programs. While each of the CPS school communities is unique, they are joined in a shared vision of rigorous, joyful and culturally responsive learning. Over 30% of CPS students speak a language other than English at home, and more than 70 languages are represented across the district. Our schools proudly embrace this linguistic and cultural diversity while striving to establish high expectations for all students.  

The Opportunity:

The Support Specialist reports to the Technical Service Manager and works closely with all members of the ICTS Department, ensuring the smooth operation of Cambridge Public School District (CPSD) systems. Specific duties and responsibilities include the following, but not limited to: administration of help desk system, remote desktop support, support System Administrator with various system management tasks, managing district cell phones through our carrier, phone and email support as well as training to end users; creating, processing and printing reports from the student information system; and contributing to enhancement of the student database reporting system. Another key role is to support the Database Administrator and Systems Administrator with the student database system and interface to the department’s database reporting system.

Key Responsibilities:

• Day-to-day operation, provide phone support to the Helpdesk phone line, and provide in-person support to staff who visit the ICTS office.  Software configuration to be done with guidance from the Systems Administrator.
• Maintain the help desk system, which includes assigning work orders to Technical Service staff.
• Answer office phone calls and help desk phone calls/emails.
• Provide remote desktop support for end users.
• Creating, processing, and printing reports from the student information system (Aspen) in coordination with the Database Administrator.
• Prepare reports for the Technical Service Manager, Chief Information Officer, district principals, clerks, and other department administration.
• Communicate with district administration and school leaders regarding the school reporting schedule as determined by the Superintendent’s office.
• Support System Administrator with the CPSD unified messaging system.
• Assist the System Administrator with user account management.
• General office tasks, as needed, to organize and streamline ICTS operations.
• Manage technology inventory by adding new technology purchased by the district.
• Manage District-owned cell phones.
• Maintain records for Laptop and Device Agreements for the district.
• Contribute to Technical Service projects as defined by the Technical Service Manager or the Chief Information Officer.
• Other tasks as assigned by the Technical Service Manager or Chief Information Officer. 

Your Skill Set:

As the incoming ICTS Support Specialist, you will possess many, though perhaps not all, of the following characteristics and qualifications: 

• Proficiency with Google Workspace for Education (G Suite) and Chromebook environments
• Working knowledge of Mac OS, Windows OS, iOS, and Android platforms
• Experience with network technology, hardware, software, and assistive technology tools
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Access) and Google Drive
• Experience with student information systems (e.g., Aspen X2) and asset management tools (e.g., IncidentIQ) preferred
• Ability to support and troubleshoot a variety of devices, including cell phones
• Experience collaborating with teams on technology integration initiatives
• Understanding of information literacy and its application in education

How to Join Our Team:

Apply online at www.cpsd.us by clicking on Career Opportunities. Please upload a resume and thoughtful cover letter, outlining how your skills, experience, and commitment to equity in education meet the qualifications of the position as well as stating how you heard about this opportunity.

At the Cambridge Public Schools, we are committed to cultivating an environment where diverse perspectives and backgrounds are embraced, acknowledging that a team reflecting diversity of race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity, disability status, and veteran status allows us to serve our communities better. To that end, we welcome and encourage applicants to bring their authentic selves when considering employment opportunities within our school district.

Salary : $59,207 - $69,895