What are the responsibilities and job description for the Front Desk Receptionist position at Cambridge Orthodontics?
Company Description Cambridge Orthodontics is a patient-focused orthodontic practice serving individuals and families in the Cambridge, MA area. The team provides personalized orthodontic care in a welcoming, professional environment designed to make visits as comfortable as possible. Staff members collaborate closely to support efficient scheduling, clear communication, and a positive patient experience at every appointment. The practice values reliability, respect, and strong service standards, creating a supportive workplace for team members.
Role Description The Front Desk Receptionist is responsible for managing the daily flow of patients and visitors at our Cambridge, MA office in an on-site, full-time role. Day-to-day tasks include greeting patients, answering and directing phone calls, scheduling and confirming appointments, and checking patients in and out. The role also involves handling patient inquiries, processing basic paperwork, maintaining accurate records, and supporting billing or insurance questions by directing them to the appropriate team members. The Front Desk Receptionist collaborates with clinical staff to ensure smooth operations, maintains a tidy reception area, and upholds a courteous, professional demeanor in all interactions.
Qualifications
Role Description The Front Desk Receptionist is responsible for managing the daily flow of patients and visitors at our Cambridge, MA office in an on-site, full-time role. Day-to-day tasks include greeting patients, answering and directing phone calls, scheduling and confirming appointments, and checking patients in and out. The role also involves handling patient inquiries, processing basic paperwork, maintaining accurate records, and supporting billing or insurance questions by directing them to the appropriate team members. The Front Desk Receptionist collaborates with clinical staff to ensure smooth operations, maintains a tidy reception area, and upholds a courteous, professional demeanor in all interactions.
Qualifications
- Demonstrated customer service and communication skills, with the ability to interact professionally and clearly with patients, families, and colleagues.
- Experience with receptionist duties and phone etiquette, including managing multi-line phone systems and directing calls efficiently.
- Strong clerical skills, such as data entry, appointment scheduling, and basic recordkeeping in practice management or office software.
- Ability to stay organized in a busy environment, manage multiple tasks, and maintain attention to detail.
- Prior front desk or healthcare office experience is beneficial; orthodontic or dental office experience is a plus.
- Comfort working with computers, email, and scheduling systems; willingness to learn new software tools.
- High school diploma or equivalent required; additional training in office administration or healthcare administration is an advantage.
- Reliable attendance, professional appearance, and a respectful, inclusive approach to working with diverse patients and team members.