What are the responsibilities and job description for the Client services Specialist position at Cambridge Innovation Institute?
Cambridge Innovation Institute (CII) has an exciting opportunity for someone to join our sales team as a Client Services Specialist. Our Client Services Specialists are critical in the organizing and execution of contracted client deliverables, working closely with the sales team and nearly every other department of the company to make sure that not only does CII have a great event, but our sponsors and exhibitors do, too! This is a terrific opportunity for anyone interested in beginning a career in the events industry!
The Client Services Specialist is the first person our sponsors and exhibitors go to with questions leading up to the event. As such, this role features a heavy amount of customer service and collaboration, and requires a great deal of critical thinking and innovation (it's not just in the company name!), as problem-solving and decision making are a daily part of the job. Other ideal qualities of a CSS include comfort working in a high-volume and fast-paced environment, professionalism and business communication skills, active listening, a customer-oriented mindset, and the eagerness to ask a lot of questions.
The following are examples of our Clients Services Specialists' responsibilities:
Sarah McMann
Manager, Client Services
The Client Services Specialist is the first person our sponsors and exhibitors go to with questions leading up to the event. As such, this role features a heavy amount of customer service and collaboration, and requires a great deal of critical thinking and innovation (it's not just in the company name!), as problem-solving and decision making are a daily part of the job. Other ideal qualities of a CSS include comfort working in a high-volume and fast-paced environment, professionalism and business communication skills, active listening, a customer-oriented mindset, and the eagerness to ask a lot of questions.
The following are examples of our Clients Services Specialists' responsibilities:
- Provide pre-event and on-site support to clients (sponsors and exhibitors) by:
- Effectively communicating in writing, by phone, and in person (onsite) with CII's sponsors and exhibitors, which range from start-ups to Fortune 500 companies.
- Maintaining the Pre-Event Portal by ensuring deadlines are accurate, important information is posted for clients to access, and client content is uploaded by the deadlines.
- Coordinating the fulfillment of clients' contracted deliverables - these are wide-ranging tasks that often involve working closely with other departments. Examples include setting up one-on-one meetings for sponsors at events, ordering branded items such as lanyards and tote bags, and coordinating the exhibit hall game card and raffle, among many others!
- Ensuring clients are made aware of new information relating to the event.
- Traveling to events as needed to assist with on-site deliverables and client support. This is one of the most gratifying and enjoyable parts of the job!
- Maintain the exhibitor floorplan and communicate with third-party exhibitor-services company on any changes to floorplan leading up to events.
- Participate in internal team meetings, audit sponsorship contracts, maintain accuracy of event application and portion of event website. Manage the event signage for all sponsored activities.
- Assist with editing event brochures, ensuring all sponsor logos are appropriately positioned in event agenda and on the current sponsor page.
Sarah McMann
Manager, Client Services