Guest Service Representative

Qualifications

• A warm, welcoming personality with a genuine desire to help guests feel at home from the moment they arrive.

• Strong communication skills, including the ability to listen carefully, speak clearly, and handle guest interactions with patience and professionalism.

• Customer service or hospitality experience is preferred, but not required — we are happy to train individuals with the right attitude and work ethic.

• Reliable, punctual, and dependable, with consistent attendance and reliable transportation.

• Comfortable working a 3pm–11pm full-time schedule, including rotating weekends and holidays.

• Ability to multitask and remain organized in a fast-paced environment with frequent guest interactions.

• Basic computer skills, with the ability to learn hotel systems, reservation software, and phone procedures.

• Ability to stand for extended periods and perform light physical tasks (lifting up to 25 lbs, bending, reaching, etc.).

• Strong teamwork skills, with the ability to communicate well with housekeeping, maintenance, and management.

• Professional appearance and demeanor, representing WHM’s hospitality standards at all times.

• Calm under pressure, able to handle guest concerns, room issues, or unexpected situations with patience and confidence.

• Legally authorized to work in the United States.

Qualifications

• Friendly and approachable, with a natural ability to make guests feel welcomed and valued.

• Strong customer service mindset, with a desire to provide excellent hospitality in every interaction.

• Comfortable working evening shifts (3pm–11pm) and available for rotating weekends and holidays.

• Reliable transportation and a strong record of consistent attendance and punctuality.

• Good multitasking skills, able to manage check-ins, phone calls, and guest requests efficiently.

• Basic computer proficiency and willingness to learn hotel systems and reservation software.

• Ability to stay calm and professional, even during busy times or when solving guest concerns.

• Team-oriented, with the ability to communicate clearly and collaborate with housekeeping, maintenance, and management.

• Physically able to stand for long periods and perform light tasks such as lifting up to 25 lbs.

• Professional appearance and demeanor, representing WHM’s commitment to kindness, cleanliness, and excellent service.

• Willingness to follow procedures, maintain accuracy in payments and paperwork, and uphold brand standards.

• Legally authorized to work in the United States.