Quality Assurance Officer

As part of the Management System team you will support the company in compliance to CDP’s Quality and Information Security Management Systems (QMS and ISMS) by undertaking the following activities:

• Monitoring and maintenance of the:​
• Non-conformance system
• Corrective Action Preventive Action system
• Opportunities for Improvement system
• Change Control system
• Customer Complaints system
• Supplier Control system
• Document control for the management system and for Projects
• Authoring updates to management system documentation
• Administration of the Internal audit system, including scheduling, management of internal audit reports, and raising findings in the eQMS
• Perform Internal auditing team to ensure compliance with SOPs and quality standards
• Coordination of certification audits and client audits or evaluations of CDP as a supplier, including booking relevant calendars, organising rooms and people according to agendas, support during the audit and other activities as required
• Standards library maintenance, including checking and approving new requests, making purchases, and managing the renewal process
• Coordination and support for Management Review meetings, including booking relevant calendars, minute taking, tracking actions raised
• Liaise with different process owners to generate Quality monthly metrics against KPIs
• Administration of Information Security incidents
• Use of a Helpdesk ticketing system for daily tasks
• Become an expert in the eQMS package and provide administration support for the system, including validation when required
• Provide training to other members of staff in management system processes, including the induction of new starters
• Working within project teams as required to perform project activities and ensure compliance with relevant processes under the management system
• Support Compliance training requirements for the management system and the business
• Additional administrative support for the quality management system as required
• Provide support to the Management System Lead as required
• Provide support for general operations tasks to support the business as required

Skills and Attributes:

• Proactive and adaptable with good initiative
• High level of attention to detail with a methodical approach, able to identify errors and process inconsistencies
• Problem solver, able to take on additional responsibilities and actively seek new learning opportunities
• Excellent organisational skills, used to multi-tasking and able to prioritise and juggle new tasks as they arise
• Effective communication and interpersonal skills, with the ability to work collaboratively across teams
• A collaborative approach to working
• Strong problem-solving and root cause analysis skills
• Routine administration experience including; filing documentation, booking meetings, minute-taking
• Computer literate with intermediate-advanced Microsoft Office skills
• Able to become an expert in new software packages with minimal support

Experience and Education:

• Minimum 3 years’ experience in quality roles, particularly in a ISO 9001, ISO 13485 or ISO 27001-certified company
• Experience as part of a Quality Assurance department
• High School Diploma or GED equivalent required
• Experience with document control required
• Experience with non-conformance and CAP, supplier control and internal audit preferred
• Previous experience in external audits desirable
• Use of an eQMS system preferred

We’re an employee‑owned innovation partner with a growing US team in Raleigh, NC, part of the Research Triangle. We bring ideas to life-from insight to engineering to pilot manufacture—across consumer and healthcare.