What are the responsibilities and job description for the Parts Technician position at Cambridge Air Solutions?
Description
Cambridge Air Solutions is well known for having an extraordinary company culture that brings out the best in all of us professionally and personally! We are a family owned and operated business founded in 1963, and the leader in high performance energy efficient industrial heating and ventilation systems.
We’re on the lookout for a motivated and detail-oriented Parts Technician to join our team and take on an exciting new challenge.
What’s in it for you?
- Shift: First Shift: Monday - Friday, 7:00 AM to 3:30 PM or 8:00 AM to 5:00 PM
- Role: In this role, you’ll handle inbound parts requests, respond to customer inquiries quickly and accurately, and log interactions in our CRM. You’ll look for ways to improve the customer experience, recommend preventative maintenance parts, and upsell when appropriate. You'll also work with Operations, Engineering, and Supply Chain to resolve part issues and help maintain adequate inventory levels.
- Grade: 3
WHY YOU WILL LOVE CAMBRIDGE AIR SOLUTIONS (OUR CULTURE)
Creating better air solutions to deliver increased comfort and improved air quality to manufacturing and warehouse environments across the country is the sole mission of the 160 dedicated team members here at Cambridge Air Solutions (CAS). To date, we have installed CAS equipment in over 37,000 HVAC systems, thus improving over 2.5 billion feet of internal air space. We are proud of the impact we make and the lives we enrich!
Our commitment to "enriching lives" is much more than a name or an icon or a tag line change. It is our promise and represents a signal to our people, to our customers, and, to our suppliers that CAS desires to make a positive impact in the world. At CAS, we bring our whole selves to work and we seek love and excellence in all we do. We recognize that we are a team of people with individual lives and families beyond work. We are equally committed to helping one another grow internally we value our colleagues; we value everyone's input and ideas; we value personal, professional, and spiritual development; and we learn from one another to achieve business goals as well as a greater good.
Compensation for this position includes a competitive base salary and annual uncapped bonus incentive tied to company goals and profitability. CAS offers competitive medical, dental, vision insurance; paid time off; paid holidays; and a 401k plan.
Requirements
- High school diploma plus 1-2 yrs experience in HVAC equipment parts sales, customer service or manufacturing
- Ability to follow detailed instructions and safely operate tools
- Strong attention to detail and commitment to product quality
- Positive attitude and willingness to learn
- Comfortable working under close supervision in a fast-paced environment
- Basic knowledge of workplace safety and continuous improvement is a plus
We welcome differences in form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, gender identity or expression and veteran status. All applicants who share this goal are encouraged to apply and we look forward to hearing from you.