Hotel Night Auditor / Front Desk - Part Time [11PM-7AM]

The Cambria Hotel Rehoboth Beach is the newest hotel in the area and boasts the most robust amenities of any property in the area. Our hotel offers a full-service restaurant and bar, meeting space to accommodate up to 300, Indoor pool and hot tub, a very large outdoor pool, a fitness center, and an arcade.

We are currently accepting resumes for the following Guest Services positions:
Overnight Shift (PT) 11PM-7AM

We are seeking individuals that will embrace our top-notch people-first hotel culture while providing exceptional service for our future guests during their stays. We want these individuals to take ownership and care deeply for the product that we are offering to all guests. Excellence in all areas is our mission - and it all begins with friendliness and care!

Previous experience in the role of Night Auditor is preferred.

ESSENTIAL SKILLS

Guest Service
Attention to the fine details [every small thing is big to someone]
Communication
Time Management
Resourcefulness / Knowledge of the area and offerings
Technology & Systems

The Night Auditor will be responsible for providing attentive, courteous and efficient service to all guests prior to arrival, during their stay, and upon departure while maximizing room revenue and occupancy. It is important to ensure a positively memorable experience is had by guests through exceptional quality and service.

Position Responsibilities

• Must be attentive, friendly, helpful and courteous to all guests and other employees
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system including check-in, check-out and reservation process.
• Greet, register and assign rooms to guests. Be sure to issue room keys to guests without announcing room numbers verbally.
• Answer guest inquiries about hotel service, facilities, hours of operation, restaurants, transportation and entertainment.
• Maintain knowledge of all rates, packages and special promotions.
• Be familiar with all in house groups. Be aware of closed out and restricted dates.
• Maintain confidentiality of guest and proprietary information, protecting company assets.
• Handles guest challenges in a friendly and courteous manner
• Answers all phone calls in a friendly and courteous manner.
• Comply with all Pinnacle Hospitality and Cambria Hotel policies
• Handle requests for information, mail and messages in an efficient and courteous manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Maintain regular attendance in compliance with Cambria Hotel standards, as required by scheduling which will vary according to the needs of the hotel.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Have knowledge of and assist in emergency procedures as required.
• Assist other departments when needed to ensure world class service to guests.
• Adhering to all company policies, procedures and business ethic codes
• Attend meetings as required by management.
• Perform any other duties as requested by management.

Knowledge, Skills and Abilities

• Previous experience in hotel Guest Services is preferred but not required.
• High School diploma or equivalent required.
• Flexible and long hours sometimes required.
• Ability to lift and move objects weighing 20 lbs. or more
• Ability to stand during entire shift.
• Must be able to convey information and ideas clearly.
• Must maintain composure and objectivity while in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must have a positive attitude and have a team mindset.
• Ability to work all shifts, including weekends, evenings, and holidays.

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Free parking

Application Question(s):

• Please briefly describe the reasons you chose to apply for this position. Why is joining the Cambria team interesting to you?
• What are the biggest strengths you would bring to our team if you were to be hired?
• Do you offer full availability - weekdays, weekends, and holidays?

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)
• Overnight Shift (Required)

Work Location: In person

Salary : $17 - $19