Director of IT Operations

Southern Pediatrics is a pioneering healthcare organization that is accelerating access to comprehensive care so all children have the opportunity to thrive. Southern Pediatrics sees a future where every child has access to the best possible care from birth – a future where health disparities are nonexistent, and every community, no matter how limited, has access to the highest standards of pediatric care.

Founded in 2024 by veteran healthcare entrepreneurs Stephen Nash and Neil Herndon, Southern Pediatrics is committed to transforming pediatric healthcare, making quality care accessible and sustainable and nurturing a generation of children who grow up healthier, stronger, and empowered. Southern Pediatrics is focused on how best to deliver exceptional and integrated care centered around what is best for children and for those providers who care for them.

WHAT YOU’LL DO

As Southern Pediatric’s first IT Director, you’ll lay the foundational infrastructure that supports care delivery across our growing pediatric clinic network. You’ll be the architect and hands-on builder of our IT function—partnering directly with clinic staff, vendors, and leadership to ensure our systems are secure, reliable, cost-effective, and easy to use.

You’ll take us from “scrappy and outsourced” to “standardized and scalable,” with a strong focus on practical execution over theoretical elegance. You’ll own everything from help desk operations to cybersecurity planning, and your work will directly enable our providers to deliver care with less friction and greater confidence.

After 6 months in the job you will:

• Assessed our current IT landscape and built a clear roadmap to strengthen our infrastructure.
• Standardized hardware across the organization and created a streamlined process for new employee setup.
• Migrated users to Microsoft with appropriate license tiers and integrated Azure Active Directory.
• Diagnosed and addressed the most urgent network issues in clinics, including WiFi performance and telecom inconsistencies.
• Built trust with clinical and non-clinical staff by rolling up your sleeves and providing direct IT support and training.

After 12 months you will:

• Established a reliable ticketing system and support process to meet day-to-day IT needs.
• Centralized and optimized telecom across all sites, improving performance, visibility, and cost efficiency.
• Reduced reliance on outsourced vendors by internalizing core functions or establishing clearer oversight protocols.
• Completed a full diagnostic of our cybersecurity posture and implemented key protections (e.g., antivirus, password management, Bitdefender, SSO).

After 18 months you have:

• Led the infrastructure build-out across our growing clinic footprint, including network and hardware standards.
• Built and trained a field services support model to scale IT support across geographies.
• Professionalized our lite IT playbook into a robust, cost-disciplined, scalable function.
• Become a go-to partner to clinical and operations leaders, ensuring IT strategy aligns with organizational growth.

WHAT LEADS TO SUCCESS

• Expertise. You have 6 years of experience in IT. You’ve built or led IT functions in complex, multi-site organizations—ideally with healthcare, retail, or field services experience. You have strong working knowledge of Microsoft 365, Azure Active Directory, SSO, password management, and network diagnostics. You’ve scoped and deployed telecom, WiFi, and cybersecurity solutions—balancing rigor with cost discipline.You’ve evaluated vendors, led transitions from outsourced to internal teams, and managed implementation without disrupting operations.
• Comfortable with travel. Some travel is expected—especially early on—as you assess clinics, onboard systems, and get to know our people. We anticipate this will taper over time..
• Biased to action. You know how to identify what matters, prioritize ruthlessly, and move forward even in imperfect circumstances. You don’t wait for a perfect plan—you execute, learn, and improve.
• Comfort with ambiguity. You thrive in early-stage environments where the path isn’t fully mapped. You ask the right questions, form your own opinions, and adjust with changing priorities.
• Player/Coach. You’re just as comfortable plugging in hardware or troubleshooting a WiFi issue as you are designing the IT strategy for the next 3 years. You can roll up your sleeves today and build a team tomorrow.

Reach out to sarahruth@cambre.work with your resume and interest.

Job Type: Full-time

Pay: $120,000.00 - $155,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $120,000 - $155,000