What are the responsibilities and job description for the Enrollment Specialist position at Cambium Learning Group?
Job Location: Fully remote. Candidates must reside and work within the United States.
Job Overview
The enrollment specialist will serve as the critical first connection between the virtual school and our families, as well as a key point of contact in supporting students through a successful overall experience at the school. You will facilitate professional, sensitive, informative and responsive interactions that turn potential students into members of the virtual school family. You will work with prospective families and closely with school staff to coordinate the enrollment process to include but not limited to: initial application & registration, payment processing, transcript and transfer credit review, education planning, document submission & verification, confirmation of enrollment. In addition, you will provide the highest standard of customer service to prospective and enrolled families & through mentorship outreach efforts via phone, email & chat.
Job Responsibilities
Remote First Work Environment
Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.
If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.
The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance.
As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.
An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).
We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.
Job Overview
The enrollment specialist will serve as the critical first connection between the virtual school and our families, as well as a key point of contact in supporting students through a successful overall experience at the school. You will facilitate professional, sensitive, informative and responsive interactions that turn potential students into members of the virtual school family. You will work with prospective families and closely with school staff to coordinate the enrollment process to include but not limited to: initial application & registration, payment processing, transcript and transfer credit review, education planning, document submission & verification, confirmation of enrollment. In addition, you will provide the highest standard of customer service to prospective and enrolled families & through mentorship outreach efforts via phone, email & chat.
Job Responsibilities
- Proactively recruit prospects with a solutions-focused approach through phone, email & chat.
- Assist families through the application process by answering questions pertaining to enrollment, educational placement, graduation and general school inquiries.
- Provide feedback to parents regarding their student’s enrollment status.
- Coordinate and collect post-enrollment data.
- Identify families who may need additional support.
- Work in cooperation with and effectively engage other team resources in the student relationship.
- Identify patterns and suggest remedies that will achieve customer satisfaction
- Keep records of customer interactions, comments, and complaints within the CRM.
- Satisfy customer concerns: anticipate, understand and quickly respond to client needs with appropriate solutions; follow up to ensure resolution.
- Use techniques that will leave an impeccable first impression
- Maintain a positive, empathetic, and professional attitude toward customers and team members at all times
- Meet all requirements of the registration, policies and procedures.
- Other duties as required.
- Minimum of 2 years of call center experience (customer contact center and remote experience a plus)
- High School Diploma or equivalent and prior Sales experience with an excellent customer service background.
- Proficient knowledge of Microsoft Office, Google Drive, Outlook, email systems, Salesforce and the internet
- Excellent phone, writing, verbal and presentation skills.
- Focused, self-motivated and ability to multi-task in a fast paced environment.
- Must possess attributes necessary to become proficient in consultation sales skills and the ability to translate customer needs into Academy solutions.
- Knowledge of online student information systems, preferred.
- Knowledge of the Time4Learning Homeschool curriculum, preferred.
- Required internet speed of at least 7Mbps. A speed test will be conducted.
Remote First Work Environment
Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.
If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.
The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance.
As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.
An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).
We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.