Bronx Grove - Case Manager

Program Overview

Bronx Grove is a building which was developed and is operated by CAMBA Housing Ventures. The project has 323 total number of dwelling units, 194 units will be supported by social services. There will be an onsite superintendent. The unit distribution is 97 ESSHI units and 97 NY 15/15. CAMBA, Inc. is the on-site services provider. Sixty one apartments, 60% of the units in the building, will be master leased by CAMBA and will house chronically homeless single adults and families who, the head of households, are diagnosed with chronic health conditions. The remaining 129 units are occupied by community residents, who may require some services.

Position Overview

The Case Manager is responsible for ensuring that clients are connected to needed services to address immediate needs, as well as, ensuring that clients obtain stability to maintain permanent housing. Maintain clear, organized and audit ready records. Report all services provided to clients into program database monthly. This work is in support of the mission and goals of CAMBA.

What Does The Case Manager Do

• The Case Manager will be responsible for providing all contract funded activities. These activities include conducting and completing Intakes, Assessments, Service Plans, Reassessments, Service Plan Updates, Accompaniment, Referrals, Advocacy, Housing Inspections, Case Conference, etc. In addition, the Case Manager will be responsible for completing all program documentation and entering all client services into Client Track. Will be responsible for ensuring clients are connected to and maintain primary medical care and adhere to medical and medication treatment.
• Connect clients to needed services, such as, medical, mental health, substance use treatment, as well as, legal, entitlements, etc.
• Monitor clients' progress toward their goals {dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes.
• Function as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
• Escort clients to appointments (educational, medical, social service, etc.)
• Assist clients in completing applications for benefits and entitlements and monitors outcome of process.
• Collect all required documentation and create client files.
• Conduct a minimum one home visit per month.
• Report any repair issues to the Housing Specialist.
• Monitor clients' living conditions.
• Meet required monthly projections.
• Provide all required information for the completion of monthly program reports.
• Maintain clients' charts always audit ready.
• Other duties as assigned.
  
  

Outputs

• 100% clients will be maintained on caseload annually.
• 100% clients will have a Reassessments and Service plans completed every six months.
• 100% clients' service plans will have updated outcomes every six months.
• 100% of clients will receive at least one home visit per month.
• 100% of clients will be connected to services needed, such as mental health, substance abuse etc.
• 100% of clients will have a housing inspection every 6 months.
• 100% of repair issues identified are reported to Residence Manager monthly.
• 100% clients are receiving benefits/entitlements.
• 100% of clients' progress notes are detailed and reflect service plan goals.
• 100% of clients' progress notes are submitted weekly to be reviewed.
• 100% of clients' documents are filed monthly.
• 100% charts will be completed up to funder standards monthly.
• 100% of client records will be updated every 6 months in Maven database.
• 100% of client records will be updated monthly in Client Track.
  
  

Performance Targets

• 95% of clients will maintain their appropriate permanent housing for at least 12 months.
• 100% of client information will be accurately entered into the reporting system monthly.
• 100% of staff has records that will be audit ready monthly.
• 100% of repairs identified are completed in a timely manner.