Stability Housing and Citywide, Program Manager

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive.  We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

Program Overview: Stability Supportive Housing Program provides 60 units of scattered site supportive housing to chronically homeless single adults and adult families with a family member who has a serious mental illness and/or substance use disorder. The apartments are located throughout New York City.

Citywide Scattered Site Housing Program: Provides 48 units of scattered site housing to chronically homeless individuals with severe and persistent mental illness (SPMI). The apartments are located throughout New York City. Both programs provide Case management services. Program staff work focusses on removing barriers to maintain housing by ensuring that all clients’ basic needs are met and that clients are connected to needed services, such as medical, mental health, substance use treatment as well as benefits and legal. The operations component focus on the housing units meeting habitability standards by working with landlords and management companies to address major repair issues and complete minor repairs, as well as identifying new units, negotiating leases, and making units ready when there is a vacancy. Clients contribute 30% of their income towards their rent.

What The Program Manager Does:

• Understand all aspects of contract requirements and communicate this understanding to staff.
• Train staff in program responsibilities, processes, and procedures, and ensure that all staff meet contract requirements in their daily work.
• Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
• Coordinate and supervise all day-to-day activities of direct reporting staff.
• Periodically observe direct reporting staff engaging with clients and/or supervisory staff.
• Conduct weekly client progress reviews with staff.
• Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients.
• Conduct weekly supervision for direct reporting staff.
• Communicate with peers in other CAMBA programs on issues related to client progress.
• Assist in the analysis of programming and demographic data to make programmatic improvements.
• Organize onsite and off-site training opportunities for professional development of staff.
• Confer with the Senior Program Director on programmatic and operational matters.
• Attend and represent the organization at staff, funder, and external agency meetings as required.
• Review and sign time sheets.
• Review and sign case manager documentation (i.e. progress notes, service plans, etc.)
• Prepare performance appraisals for direct reporting staff.
• Conduct initial intake or assessment of clients and/or clients’ families and periodic reassessments as needed.
• Prescreen clients over the telephone for eligibility and schedule intake appointments as needed.
• Plan, coordinate, and facilitate social/peer support events, including group facilitation for clients as needed.
• Provide crisis counseling to clients as needed
• Identify suitable apartments for eligible clients.
• Obtain leases and other required documentation from landlord and prepares lease packages for processing.
• Submits new leases and/or lease renewal packages for review to Operation Supervisor/Senior Program Manager in a timely manner.
• Act as liaison between case managers, maintenance workers, and agency’s fiscal department to address various issues i.e., housing plans, maintenance work/repairs, fiscal issues.
• Keep track of expiration dates of leases.
• Investigate clients’ complaints of unpaid utility bills with agency’s fiscal department, case conference with case manager and client if necessary.
• Complete and maintain monthly program lease listing
• As needed, input work orders and follow up on repairs
• Create and maintain an inventory of program supplies
• Maintain active lease charts
• Respond immediately to emergencies and inform supervisor
• While not on call, may need to be reachable afterhours and on weekends in case of client emergency
• If in the event the program is understaffed, supervisors will take on the responsibilities and duties of the supervisees.
• Other duties as assigned

Education, Licenses, and/or Certifications Required:

• Bachelor’s degree (B.A.) and two (2) years of supervisory experience, preferably in housing-related services,

 or

• Licensed master’s degree in social work (LMSW) or mental health counseling (LMHC) and one (1) year of applicable experience.

Minimum Experiences and Skills Required: 

• Relevant experience as described above, preferably in a mid-sized (250 employees) organization.
• Familiarity counseling services
• Excellent written & verbal communication.
• Computer literacy in Microsoft Office Suite.

Preferred Qualifications:

• Bilingual in Spanish.

Salary : $85,000