Magnolia House Women's Shelter - Director of Security and Operations

Program Overview:

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility.  Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.

Position Overview:

What The Director of Security & Operations Does:

The person filling this position is expected, under general direction, to ensure the smooth day-to-day running, coordination and supervision of security, maintenance and operation staff in accordance with all program goals and all CAMBA and program policies, procedures, and protocols; including the following:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Understand all aspects of contract requirements and communicate this understanding to staff.
• Communicate with peers in other CAMBA shelters and external agencies on issues related to client progress and best practices.
• Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
• Observe direct reporting staff engaging with clients and/or supervisory staff.
• Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints).
• Assist the Program Manager in providing oversight for all aspects of the program in his/her absence.
• Prepare reports and statistical information for both CAMBA management and funder use.
• Assist in the analysis of program and demographic client data to make programmatic improvements.
• Organize onsite and offsite training opportunities for professional development of staff.
• Confer with the Program Manager, Program Director, and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
• Plan and organize program activities to maximize program contract's goals and performance targets as outlined in DHS’ Performance Incentive Plan.
• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
• Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
• Provide assistance and follow-up in regards to critical incidents with clients.
• Develop, implement and manage facility security and preventive maintenance plan.
• Oversee and ensure the daily security and maintenance of the facility.
• Conduct scheduling, planning and training of security staff to ensure that security arrangements are compliant with DHS requirements.
• Oversee and/or ensure provision of repairs, improvements, and cleaning of facility on a timely basis.
• Maintain equipment and tools.
• Ensure contractual services (i.e., extermination, fire safety system, HVAC) are provided as required.
• Ensure vehicle, vehicle registration, insurance, inspection, etc. are up to date and maintained.
• Ensure that City and state rules and regulations are adhered to in regards to sanitation, snow removal, sidewalk litter, DHS, OTDA, FDNY, Callahan, Dept. of State, etc.
• Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.
• Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
• Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.).
• Review and sign time sheets.
• Prepare performance appraisals for direct reporting staff.
• Attend staff/funder/outside agency meetings as requested.
• Immediately report to the appropriate Vice President any: monitoring visits or funders' events; significant events; any incident that might subject CAMBA to liability.
• Complete incident reports, weekly and monthly reports.
• Facilitate interdepartmental communication and conduct regular staff/departmental meetings.
• Tasks may be modified, expanded and/or assigned over time.

Education, Licenses and/or Certifications Required:

• High School Diploma with a minimum of five (5) years of relevant experience, or a Bachelor’s Degree with three (3) years of experience.

Minimum Experiences and Skills Required: 

•  In addition to the above,
• Supervisory experience in a mid-sized organization (500 employees), including experience managing teams.
• Strong written and verbal communication skills, with excellent interpersonal abilities.
• Proficient in Microsoft Office Suite and other relevant software.
• Ability to balance shifting priorities while managing multiple tasks and deadlines.

Preferred Qualifications:

• Bilingual in any other language not required, but preferred.

Pre and/or Post Employment Requirements:

• TB test required

Salary : $77,250 - $80,340