HomeBase Fulton - Case Manager

Program Overview:

HomeBase provides case management and essential services to at-risk individuals and families to prevent homelessness. Individuals and families receive services that will help overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households.

Position Overview:

The Case Manager, under general supervision, is expected to: (1) aid individuals and/or families requiring social service assistance; (2) conduct client interviews and evaluations to assess needs and develop service plans, including short-term and long-term client goals; and (3) assist clients in identifying and locating community resources.

• Prescreen clients for eligibility and schedule intake appointments.
• Review all documentation establishing clients' eligibility, conduct initial intake or assessment of clients and clients' families, and conduct periodic reassessments.
• Input client data and client progress information into automated database.
• Review and complete all CAMBA intake forms with the client.
• Refer clients to appropriate services based on their needs.
• Answer incoming calls and check voicemails daily on both desktop and work cell phones, responding to messages within 48 hours, and ensure emails are read and replied to within 48 hours.
• Report to work daily with fully charged provided cell phone for multifactor authentication.
• Conduct home visits and inspections for any open HomeBase case; not limited to assigned cases only. Evaluate living conditions and/or conduct inspections as per DHS/DSS/HRA standards.
• Create and maintain client files, both hard copy and electronic.
• Develop service plans with the clients tailored to their needs and provide ongoing follow-up to support them in achieving their goals by monitoring clients' progress (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits. Document client progress via detailed progress notes.
• Evaluate and recommend closing of cases in which clients: (a) have achieved stability, (b) have not demonstrated a willingness to participate (lost-to-service), or (c) have reached the allotted time of services 120 EAF/90 ESG without recertification or has become ineligible for services (e.g. exceed income guidelines).
• Meet daily, weekly, and monthly goals and tasks as assigned and in accordance with the funder guidelines.
• Complete and submit subsidy applications and requests for financial assistance.
• Provide all required information for weekly, monthly, quarterly, and annual reports.
• Act as client liaison/client advocate with outside organizations regarding matters such as education, healthcare, housing, legal issues, etc.
• Assist clients in completing applications for benefits and entitlements, and process applications on clients' behalf (e.g., Access HRA, Housing Connect, DRIE, SCRIE).
• Escort clients to appointments (e.g., social services, healthcare, etc.) as needed.
• Other duties as assigned.

Education, Licenses and/or Certifications Required:

• Bachelor's degree (e. g., B.A., B.S.W.), or
• Associate degree and 2 years of relevant experience, or
• High School Diploma and 4 years case management experience in the social services field.

Minimum Experiences and Skills Required:

• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent writing skills, with the ability to draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence.
• Excellent communication skills, with the ability to effectively present information and respond to questions from supervisors, clients, funders, other organizations, and the general public.
• Ability to apply basic mathematical concepts, such as fractions, decimals and percentages, to practical situations.
• Strong problem-solving skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Willingness to learn and adapt.

Preferred Qualifications:

• Proficiency in a language other than English (e.g., Haitian/Creole, French, Spanish, Russian, etc.)
• Familiarity with HRA benefits, NYC housing programs, and community resources.

Pre and/or Post Employment Requirements:

• Required pre & post-employment requirements.

Salary : $49,862 - $54,120