Evergreen Family Residence - Director of Social Services

Program Overview:

CAMBA’s Evergreen Residence is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility.  It provides comprehensive case management services to 51 families in a transitional residence program for homeless families.  The five story facility has rooms of various sizes, common areas and provides on-site security and social services to stabilize their condition in order to successfully transition into to permanent housing. 

Position Overview:

What The Director of Social Services Does:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Ensure that newly admitted clients receive social service intake with 48 hours of assignment to case manager.
• Monitor and track client intakes and move-outs utilizing DHS rosters to update the Kings Inn Master roster daily.
• Oversee all ACS cases and ensure that monthly tracking forms are completed and submitted to DHS.
• Review and update ACS client rosters.
• Meet with community agencies to assist with high risk case conferences as needed.
• Maintain professional relationships with clients and client confidentiality.
• Communicate with peers in other CAMBA programs on issues related to client progress.
• Understand all aspects of contract requirements and communicates this understanding to staff.
• Supervise a minimum of four direct reporting staff and their subordinates to ensure that clients complete tasks (such as gaining entitlements, employment and housing options).
• Work with staff to set and achieve realistic monthly performance targets in accordance with contract requirements (such as completing ILPs, inspections, monitoring families with children age 0-24 months, ACS, LTS families and housing placements).
• Teach, coach and work with direct staff regarding how to interact with and/or engage clients to maintain entitlements to become eligible for housing subsidies.
• Conduct weekly client progress reviews with staff.
• Conduct periodic internal chart reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients.
• Respond to critical incidences that require immediate attention.
• Access client data using various tracking and program databases (i.e. - Client Tracking System (CTS), New York City Way, 4002 System).
• Prepare contract reports and statistical information for both CAMBA management and funder use.
• Assist in the analysis of program and demographic data to make programmatic improvements.
• Organize onsite and offsite training opportunities for professional development of staff.
• Assist the Senior Program Manager in providing oversight for all aspects of the program in his/her absence.
• Confer with the Senior Program Manager, and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
• Attend staff/funder/outside agency meetings as requested.
• Facilitate weekly meetings with social service staff to address client issues and progress.
• Review and sign time sheets.
• Prepare performance appraisals for direct reporting staff.
• May develop appropriate marketing material and marketing/outreach strategies for the program.
• May network both within and outside CAMBA to expand client recruitment and opportunities for client success.
• May have direct client service/program responsibilities in addition to the above.
• Tasks may be modified, expanded and/or assigned over a period of time.

Minimum Education/Experience Required:

• Master's degree and three years of applicable experience, and/or equivalent experience. (A license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy).

Other Requirements:

• Two years of relevant experience. Required Skills: Managerial, Analytical, Change Management, Interpersonal, Organizational Support, Project Management, Stakeholder Service, Technical, Problem-solving, Interpersonal, Strategic Thinking/Planning, and Communication skills.
• If off-site or school-based, may require: Dept. of Health, Dept. of Education fingerprint clearance; doctor's note certifying good health; proof of negative results from TB test; and State Central Registry (SCR) clearance.
• If off-site or school-based, ability to maintain State Central Registry (SCR) clearance and fingerprint clearance throughout the duration of employment.
• On call 24 hours a day, 7 days a week.
• Must sign NYC DOH/MH attestation stating that candidate has not been the subject of a founded child abuse report.
• May be required to become First Aid/CPR certified.
• May be required to become certified in overdose prevention.
• Bi-lingual preferred.

Salary : $70,000 - $75,000