Case Manager I

What Does a/the Case Manager I Do:

• The person filling this position is expected, under general supervision, to: (1) immediately formulate a plan and prepare clients for permanent housing placement; (2) engage individuals requiring social service assistance; (3) interview and evaluate clients, formulate Independent Living Plans and goals; and (4) locate and refer to appropriate community resources for clients; including the following:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Conduct initial intake and assessment of clients’ needs and periodic re-assessments.
• Create and maintain client electronic and paper files.
• Prepare initial psychosocial evaluation and update according to regulations.
• Obtain and maintain relevant documentation and release forms from clients (i.e., birth certificate, proof of income, medical documents, release of Personal Health Information, etc.).
• In collaboration with clients, conduct periodic revisions of independent living plans including short-term and long-term client goals.
• Assist clients in attaining their goals by identifying community resources and by referring clients to appropriate services both within and outside CAMBA (i.e., On-site medical services and psychiatric services, etc.).
• Work with clients to break through barriers to their goal(s) attainment.
• Provide support, training and coordination with the other social services staff.
• Assist clients in advocating for themselves in order to gain housing stability.
• Recommend and implement strategies to persuade clients to participate fully in the process in order to transition into permanent housing.
• Monitor clients' progress toward their goals via regularly scheduled face-to-face contacts/sessions.
• Document all client encounters via progress notes using DHS CARES Database and printout notes for client’s paper file.
• Ensure CARES Database is updated to reflect client request for services (i.e., car fare, appointments, passes, referrals, etc.).
• Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• May act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
• May schedule appointments for client with referral organizations.
• May escort clients to appointments (educational, medical, social service, etc.)
• May assist clients in completing applications for benefits and entitlements, and may process applications on clients' behalf.
• May follow-up with clients for a period of time after successful completion of their primary goals to assure client stability.
• May prepare marketing materials for the program.
• Tasks may be modified, expanded and/or assigned over a period of time.

What are the Qualifications for the Position:

Education, Experience, Licenses, and/or Certifications Required:

• Bachelor's degree (e. g., B.A., B.S.W.) or

• Four years of relevant experience, or

• Associate’s and two years equivalent experience.

Preferred Qualifications:

• Bi-lingual English and Spanish.

Pre/Post Employment

• Proof of negative results from TB test.

What Competencies Does CAMBA Require for all Positions:

• Adaptability/Flexibility - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to fit the situation; Exhibits ability to deal with frequent change, delays, or unexpected events; Exhibits ability to multi-task.

• Analytical Skills - Demonstrates attention to detail; Collects and researches data; Uses intuition and experience to complement data; Exhibits good reasoning skills; Synthesizes complex or diverse information; Designs work flows and procedures.

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

• Budget/Cost Consciousness - Displays orientation to revenue generation and expense control; Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.

• Change Management Skills - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• Diversity Consciousness - Shows respect and sensitivity for cultural differences among clients and staff; Educates others on the value of diversity; Demonstrates knowledge of EEO policy; Promotes a harassment-free environment.

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Initiative - Demonstrates ability and willingness to work independently as a self-starter; Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

• Interpersonal Skills - Exhibits ability to get along with diverse personalities; Exhibits tactful, professional, flexible behavior; Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Judgment - Displays willingness to make decisions; Exhibits good reasoning skills as well as sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Managerial Skills - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies client feedback (internal and external); Fosters quality focus in others; Improves processes and services; Continually works to improve managerial skills.

• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Organizational Support Skills - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

• Planning/Organizing Skills - Exhibits ability and willingness to multi-task; Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules clients and/or staff and their tasks; Develops realistic action plans.

• Problem Solving Skills - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Productivity - Meets productivity/quantity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Establishes and maintains appropriate staff and client boundaries.

• Project Management Skills - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

• Quality Consciousness - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Safety Consciousness - Is knowledgeable about and follows Universal Precautions; Demonstrates awareness of condition of surroundings as being either safe or unsafe (potential accident area / situation); If possible, remedies situation immediately; If not, immediately reports potentially hazardous conditions to supervisor.

• Stakeholder Service Skills - Exhibits patience, empathy, high-energy level, and non-judgmental attitude and behavior toward and about stakeholders; Exhibits willingness and ability to engage culturally-diverse stakeholder population; Builds on stakeholders' strengths; Manages difficult or emotional stakeholder situations, with appropriate boundaries; Responds appropriately to stakeholders' needs and requests for service and assistance; Meets commitments; Maintains client, employee, and organizational confidentiality.

• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths and weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

• Team Work - Works hard to accomplish team goals; Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Demonstrates ability and willingness to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes team accomplishments.

• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

• Visionary Leadership - Displays passion and optimism; Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Mobilizes others to fulfill the vision.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Demonstrates ability to read and interpret written information.

Minimal Training:

• There is a six (6) month introductory period.

Working Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Non-private offices are moderately noisy due to telephones, meetings, computers, and light office traffic.

• Some positions involve travel to meetings and sites at different locations in the New York Metropolitan Area, during the regular workday, and thus, exposure to outdoor weather conditions.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, reach with hands and arms, talk, hear, and use both close and distance vision.

Equal Opportunity Employer:  CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

Salary : $45,800 - $50,000