Case Manager

Case Manager

Reports To: Director of Case Management

Position Summary

The Case Manager is responsible for providing comprehensive case management services that support military service members, veterans, and their families by assessing needs, coordinating services, advocating for resources, and promoting long-term stability and well-being. This position serves as a trusted partner to clients by identifying barriers, developing individualized service plans, coordinating community resources, and monitoring progress toward established goals.

The Case Manager works collaboratively with community organizations, mental health providers, the Department of Veterans Affairs (VA), military support organizations, and other service agencies to ensure clients receive appropriate services while maintaining the highest standards of professionalism, confidentiality, and ethical practice.

This position requires exceptional interpersonal skills, sound judgment, strong organizational abilities, and a passion for serving military families.

Essential Duties and Responsibilities

Client Assessment and Case Management

• Conduct comprehensive client intake interviews and complete all required assessments.
• Identify, assess, and prioritize the needs of clients and their families.
• Develop individualized service plans that address immediate and long-term client needs.
• Assist clients in identifying personal goals and developing realistic action plans.
• Provide ongoing case management services including assessment, planning, referrals, resource coordination, advocacy, and follow-up.
• Monitor client progress and adjust service plans as needed.
• Provide crisis intervention and support when appropriate.
• Assist clients in navigating complex healthcare, behavioral health, housing, financial, educational, and community support systems.
• Ensure services provided are culturally sensitive, client-centered, and trauma-informed.

Care Coordination and Advocacy

• Coordinate services with:
• Mental health providers
• Medical providers
• Community agencies
• Non-profit organizations
• Military support organizations
• Veterans Administration (VA)
• Department of Defense resources
• Social service agencies
• Advocate on behalf of clients to ensure timely access to appropriate services.
• Build collaborative relationships with community partners to improve client outcomes.
• Facilitate referrals and ensure successful linkage to services.
• Follow up with providers and clients to monitor service effectiveness.

Documentation and Compliance

• Maintain accurate, timely, and complete electronic case records.
• Complete all required documentation in accordance with agency policies and regulatory requirements.
• Protect confidential information and maintain compliance with HIPAA and organizational confidentiality standards.
• Maintain documentation supporting client assessments, interventions, referrals, progress notes, and outcomes.
• Ensure all case files meet quality assurance standards.

Client Support

• Build trusting relationships with clients while maintaining professional boundaries.
• Educate clients regarding available community resources and benefits.
• Empower clients to become self-sufficient through education, coaching, and support.
• Help individuals and families articulate goals and develop achievable action plans.
• Recognize environmental, social, and emotional stressors affecting clients.
• Respond appropriately to situations involving client safety or crisis.
• Utilize effective observation, assessment, and intervention techniques.

Community Outreach and Engagement

• Represent the organization within the community.
• Participate in community outreach initiatives supporting military families and veterans.
• Attend resource fairs, networking events, and educational workshops.
• Build partnerships with community leaders, service providers, military organizations, and nonprofit agencies.
• Promote agency services throughout the community.
• Maintain current knowledge of available community resources.

Quality Improvement

• Participate in agency quality improvement initiatives.
• Assist in evaluating program effectiveness.
• Provide recommendations to improve service delivery.
• Participate in staff meetings, case reviews, and interdisciplinary team discussions.
• Maintain required certifications and participate in ongoing professional development.

Required Qualifications

• Bachelor's Degree from an accredited college or university in Social Work, Psychology, Human Services, Counseling, Sociology, Family Studies, or a closely related Human Services field. OR Bachelor's Degree in a non-Human Services field from an accredited college or university plus a minimum of two (2) years of full-time experience working with military service members, veterans, or military families.

Experience working with military families is highly preferred.

Preferred experience includes:

• Case management
• Behavioral health
• Community outreach
• Social services
• Military family support
• Veteran services
• Non-profit organizations

Knowledge, Skills, and Abilities

• Strong client assessment and interviewing skills.
• Knowledge of case management principles and best practices.
• Knowledge of military culture and the unique needs of military families.
• Understanding of behavioral health and community support systems.
• Knowledge of VA and military support resources.
• Ability to recognize crisis situations and respond appropriately.
• Excellent conflict resolution skills.
• Strong problem-solving abilities.
• Excellent organizational and time management skills.
• Ability to prioritize multiple cases.
• Strong documentation skills.
• Proficiency with electronic health records and virtual documentation systems.
• Ability to maintain confidentiality.
• Ability to establish professional boundaries.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office and electronic case management systems.

Physical Requirements

• Ability to sit for extended periods while completing documentation.
• Ability to travel throughout the community to meet with clients and community partners.
• Ability to occasionally lift up to 25 pounds.
• Ability to operate standard office equipment.

Work Environment

• Work from Home
• Community-based service locations
• Client homes (when appropriate)
• Community events
• Military and veteran support organizations

This position may require occasional evening or weekend hours to accommodate client needs or in-office meetings, and community events.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Paid time off

Education:

• Bachelor's (Required)

Experience:

• Case Management: 2 years (Required)
• Working with military veterans and their families.: 2 years (Required)

Work Location: Remote

Salary : $50,000 - $60,000