What are the responsibilities and job description for the Customer Service Representative & Area Manager – Latin America position at CAMAG Scientific, Inc.?
About the Position
CAMAG Scientific, Inc. is a leading provider of analytical laboratory instrumentation and HPTLC technology. We are seeking a customer-focused, technically minded professional to join our growing team.
This position combines customer service, sales support, technical support, instrument service, installation, and customer training with the responsibilities of an Area Manager for Latin America, including the development, coordination, and support of CAMAG distributors throughout the region.
Key Responsibilities
- Serve as a primary point of contact for customers in the US and Latin America by phone and email by providing first-line technical support.
- Respond to product questions, provide quotations, assist with orders, and resolve customer concerns.
- Support procurement and sourcing activities and coordinate international shipping, customs clearance, delivery schedules, packaging, and handling requirements for cross-border transport when required.
- Provide installations, preventive maintenance, repairs, and customer training on-site.
- Maintain accurate and up-to-date customer, sales, and service records and documentation within the CRM system.
- Work closely with sales, service, logistics, and CAMAG headquarters in Switzerland to ensure excellent customer service.
- Act as CAMAG CSI's Area Manager for Latin America and build strong relationships with distributors and customers throughout Latin America.
- Monitor distributor performance, market development, supply chain efficiency, and market penetration, and establish annual sales and performance targets for each distributor and the overall region.
- Plan and conduct yearly visits to Latin America to support distributors, visit customers, participate in region.
Qualifications
- Fluent Spanish required; Portuguese is a plus.
- Excellent customer service, communication, and interpersonal skills.
- Strong problem-solving and troubleshooting abilities.
- Ability to understand and work with technical/scientific products.
- Organized, dependable, and able to manage multiple priorities independently.
- Willingness to travel within the U.S. and internationally; current passport required.
- Experience with laboratory equipment, analytical instrumentation, electronics, or technical service is highly desirable.
- Bachelor's degree in science, engineering, technology or a related field preferred.
What We Offer
- Competitive salary and benefits.
- A professional, collaborative work environment.
- Opportunity to work with advanced Swiss scientific technology.
- Training and professional development.
- An exciting international role with direct customer and distributor interaction.
READY TO APPLY?
If you enjoy helping customers, solving technical problems, and working in an international environment, we would like to hear from you!
Apply today to join CAMAG Scientific, Inc.
LOCATION
Wilmington, North Carolina
TRAVEL
Regular U.S. travel with annual international travel to Latin America
Camag Scientific, Inc.
515 Cornelius Harnett Drive
Wilmington, NC 28401
(910) 343-1830
tlc@camag.com
https://camag.com