Service Advisor

Calvin Broyles Jewelers is searching for a talented individual to join our team and take on a role in our growing service department as a Service Advisor.

Founded in 1947, Calvin Broyles had a desire and vision to create a jewelry store built on honesty, integrity, quality and personal service. As West Virginia’s only 3rd generation family-owned and operated jewelry business we continue to honor the tradition to provide the utmost security, confidence and guidance for our customers.

Full-time hourly position with competitive pay and additional financial incentives

Location: South Charleston

We need a “traffic controller” for the department - balancing urgency, complexity, and capacity.

We need someone who excels in the following areas:

· Organizational Skills

· Professional Communication

· Attention to Detail

· Time Management & Prioritization

· Accountability & Ownership of Responsibilities

· Process-Oriented

· Problem-Solving Ability

· Quality-Driven Mindset

· Team Collaboration

· Confident with modern technology and the internet

Job Responsibilities & Duties:

The primary function of this position is to serve our repair customer base by evaluating their jewelry repair needs, educating them on the repair process, and ensuring the best possible product is returned to the customer.

Some of the duties you will perform include:

· Cleaning & inspecting customers’ jewelry

· Evaluating needs & educating customers on their individual repairs. Accurately quoting prices, scheduling repairs, & ensuring successful, on-time delivery to customers

· Maintaining rigorous quality control, ensuring all work aligns with shop standards before delivery

· Providing shop support by installing watch batteries or polishing items, etc.

· Communicating w/ customers over the phone for estimates, updates, etc. related to their repairs

· Buying gold and silver

· Working directly w/ jewelers to add jobs into the work queue & support their workflow by ensuring deadlines are met

· Supporting sales staff associates on the floor assisting customers as needed, coordinating sales staff lunches, & overseeing projects

· Managing Jewelers Mutal Care Plan service work & the documentation necessary for reimbursement

· Strictly follow current processes & procedures - analyze & create new processes to improve efficiency

· Ensure all jobs are logged, tracked, & communicated appropriately across internal systems

· Follow-up with repair customers after completion for satisfaction survey

· Identify & route work to outside service providers when necessary – following strict guidelines and procedures

Requirements / Qualifications:

Ideal Candidate Background

· Experience managing jewelry service operations or repair workflows preferred

· Experience handling high-end, delicate, or high-value items strongly valued

· Excellent communication, time management, problem solving skills

· Proven ability to lead teams in high-volume, detail-driven environments

· Comfortable enforcing policies, standards and procedures

· Jewelry repair experience is a plus but not required

· Valid driver’s license required

· A team player

· Superior attention to detail

· Professional Attire & Appearance

· Strong process orientation with excellent organizational skills

· Willing to contribute by assisting and performing other duties as assigned

· A flexible schedule to accommodate retail store hours including weekends & holidays

Benefits & Perks:

• Health Insurance, PTO, 401K
• Generous Employee Discount

Apply by sending your resume and a cover letter to Mr. Mark Broyles, markbroyles@calvinbroyles.com. Please do not call concerning this listing, we prefer email communication. Thank you.

Work Location: In person