What are the responsibilities and job description for the PATIENT ACCESS REP I position at CalvertHealth?
- JOB DESCRIPTION DETAILS
- Job Summary:
- Protects patient and hospital interests through excellent customer service for each patient, family member, visitor and staff during admission, registration and discharge processes and other duties as assigned.
- Education:
- Position requires a high school diploma or GED.
- Registration/Certification/Licensure:
- Not listed
- Experience:
- 6 months of experience in a customer service position, preferably in healthcare.
- Other Requirements:
- Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
- Basic computer skills to include Windows, Microsoft Office, and internal computer systems.
- Basic knowledge of insurance plans, coverage types and medical terminology.
- Able to multi-task with numerous interruptions.
- Communicates effectively with all levels of staff and departments.
- Able to provide excellent customer service and communication skills that demonstrate the ability to adjust based on urgency of need.