What are the responsibilities and job description for the Help Desk Technician - I position at Calvert Systems Engineering?
Help Desk Technician - I
Location: MacDill Air Force Base, Tampa, FL
Minimum Clearance Required: Top Secret/SCI
***This position is contingent upon contract award***
This position requires the ability to obtain and maintain a Top Secret/SCI U.S. Government Security Clearance. U.S. Citizenship status is required, as this position necessitates an active U.S. Government Security Clearance for employment. Non-U.S. citizens are not eligible to obtain a U.S. security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations, and illegal drug use.
Travel: Must be willing to occasionally travel to CONUS and OCONUS sites for logistics coordination and facility assessments
As a Help Desk Technician I, you will be responsible for responsible for providing technical and management leadership for all equipment and information support functions across the Task Order.
Who You Are and What You Need:
- Previous experience as a Help Desk Technician Tier 1 or similar role supporting a DoD customer at the CCMD level
- Minimum of 1 year' experience with a BS/BA or 5 years' experience with no degree.
- A current, active DoD security clearance at the TS/SCI level
- DoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment.
- Ability to occasionally travel to CONUS and OCONUS sites for logistics coordination and facility assessments
What You Will Do:
- Provide basic technical support for users, including password resets, account issues, and simple hardware or software problems.
- Follow established steps to diagnose issues and gather information needed to understand what the user is experiencing.
- Document all issues, actions, and resolutions in the help desk ticketing system.
- Monitor systems and alerts to help identify potential issues and report them to senior staff.
- Assist with routine maintenance tasks such as basic updates, equipment checks, and simple configurations under supervision.
- Escalate complex or unresolved issues to highertier technicians and clearly communicate what has already been done.
- Support continuous operations in a 24/7/365 environment, including shift work.
- Use standard help desk tools such as ticketing systems, remote support software, communication platforms, and basic diagnostic utilities.
- Help update and maintain simple guides, FAQs, and documentation to support common user issues.
- Work alongside senior technicians to ensure smooth operations across SATCOM and missionsupport systems.
What We Offer:
- Comprehensive benefits including health, dental and vision for the employee and family
- 401k Plan with a company contribution; fully vested immediately
- Company paid Life and AD&D insurance
- Company paid Short-Term and Long-Term Disability insurance
- Flexible Spending Accounts
- Paid Time Off (PTO)
- 10 paid holidays
- Employee Assistance Program
- Tuition Reimbursement
Who We Are:
Calvert Systems is a Service-Disabled Veteran-Owned Small Business headquartered in Bellevue, Nebraska, with operations in twelve states including the District of Columbia. With over 20 years of trusted support to the Department of Defense, Calvert combines the strength of deep mission expertise, a workforce composed largely of veterans with the values of a family business culture. Our team is committed to exceeding customer expectations by leveraging a rich blend of operational experience, technical excellence, and a strong commitment to service.
Calvert Systems Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.