What are the responsibilities and job description for the PATIENT ADVOCATE position at Calvert Health System?
-
JOB DESCRIPTION DETAILS
-
Job Summary:
-
Communicate relevant information to administration suggestions for creating a caring, consumer driven environment. When needed, planning and implementing of volunteer component to support the advocate program. Interpret the role of Patient Advocate to patients, staff and community.
-
-
Education:
-
Position requires a bachelor's degree or 3-5 years equivalent combination of education and experience in related area. RN licensure preferred.
-
-
Registration/Certification/Licensure:
-
EMT certified preferred
-
-
Experience:
-
Position requires 3-5 years related experience. Customer/Patient PR experience preferred.
-
-
Other Requirements:
-
Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
-
Superior listening skills
-
Ability to function in stressful, hostile situations
-
Advanced Customer Service skills with a patient focus
-
Ability to establish a maintain effective working relationships with all hospital team members
-
Ability to identify trends/root cause of problems
-
Problem solving skills and persistence
-
Familiarity with Joint Commission and State standards/regulations
-
Positive managerial experience for use with future employment of volunteer advocates
-
Computer documentation and report writing skills
-
-
Salary : $19 - $28