What are the responsibilities and job description for the Office Assistant II position at Calvert County, MD?
JOB
This position is the initial point of contact for incoming calls, ensuring callers are connected to the appropriate individuals or departments promptly and efficiently. The role requires strong communication skills and multitasking abilities.
Performs general office clerical work in support of unit operations. The work involves providing general office support services including responsible contacts with the public and others for the purpose of facilitating the use of services. The work requires training and prior experience in office clerical work. Work often requires coordination with another agency or unit or department of the County. The work is performed under close to general supervision of administrative staff or higher graded office staff.
Essential Job Functions
Receives, sorts, files, and responds to incoming office communication, requiring familiarity with specific online databases and procedures related to unit operations.
Proofs standard items for distribution.
Ensures confidential information reaches correct location.
Receives and assists visitors to the office; queries visitors and directs them to appropriate staff or offices; answers substantive questions regarding office/department operations for the purpose of facilitating the use of services.
Assists with substantive questions regarding office protocol and directs them to work area, assisting with training on office procedures/routine equipment.
Receives, screens, and refers telephone calls; queries callers and transfers or refers calls to appropriate staff or other offices; answers technical or substantive questions regarding office/department operations.
Receives and routes mail; directs items to other staff or County offices as appropriate.
Processes information by keying data into computer databases and other computerized record systems; codes and verifies data; updates, edits and corrects data files; produces computer printouts.
Maintains manual and/or automated financial, accounting, personnel and other administrative and management files and records; ensures confidentiality of files and records and uses discretion in controlling access to and release of information.
Produces a variety of word-processed documents such as letters, memoranda, and reports; keyboards copy from drafts; proofs and edits materials for accuracy of grammar, spelling, punctuation and format and makes corrections; ensures adherence to established style guides and formats.
Communicates throughout the County and with external entities to arrange schedules, meetings and relay or obtain information; ensures through appropriate follow up, explanation and instructions that matters are properly acted upon.
Other Duties
Performs related work as required.
Knowledge, Skills, and Abilities (These are pre-employment KSA that apply only to Essential Job Functions.)
Knowledge of--
Modern office procedures and practices including operation of office appliances such as calculators and computers.
Ability to--
Assist the public, clientele, and others to utilize services by explaining, instructing and advising them regarding their needs and requests and the services provided.
Perform general office clerical work quickly and efficiently.
Deal effectively with the public.
Required Qualifications (Note: Any acceptable combination of education, training and relevant experience that provides the above knowledge, abilities and skills may be substituted on a full-time year for year basis.)
Training and/or Education:
High School diploma or GED equivalent, including or supplemented by courses in office practices.
Experience:
One year of general office clerical experience.
Licenses or Certificates:
May be required to have a driver’s license.
Special Requirements:
A pre-employment and annual tuberculosis screening will be required if employed in a correctional or substance abuse facility.
May be subject to a background investigation, psychological testing, and drug screening.
If employed by the Election Board, employee cannot hold or be a candidate for public office and must be a registered voter at the time of hire. Also, subject to background investigation.
May be required to drive a county owned vehicle.
Physical Demands:
Operation of keyboard devices for sustained periods.
Unusual Demands:
Work is subject to frequent interruptions.
FLSA Status:
Non-exempt
Compensation Steps:
Pay rate: $23.12 - $24.75 per hour
Grade 716, 17 hours per week
Department of Technology Services
Position closing date: March 22, 2024
Please Note: A complete application is required to be considered for a position within Calvert County Government. All prior work experience, education, and other certifications should be entered into the application and supplemental questions should be answered completely. Attachments are not provided to hiring managers unless you are selected for an interview.
Accommodations will be made for individuals with disabilities upon reasonable notice. County application required.
This position is the initial point of contact for incoming calls, ensuring callers are connected to the appropriate individuals or departments promptly and efficiently. The role requires strong communication skills and multitasking abilities.
Performs general office clerical work in support of unit operations. The work involves providing general office support services including responsible contacts with the public and others for the purpose of facilitating the use of services. The work requires training and prior experience in office clerical work. Work often requires coordination with another agency or unit or department of the County. The work is performed under close to general supervision of administrative staff or higher graded office staff.
Essential Job Functions
Receives, sorts, files, and responds to incoming office communication, requiring familiarity with specific online databases and procedures related to unit operations.
Proofs standard items for distribution.
Ensures confidential information reaches correct location.
Receives and assists visitors to the office; queries visitors and directs them to appropriate staff or offices; answers substantive questions regarding office/department operations for the purpose of facilitating the use of services.
Assists with substantive questions regarding office protocol and directs them to work area, assisting with training on office procedures/routine equipment.
Receives, screens, and refers telephone calls; queries callers and transfers or refers calls to appropriate staff or other offices; answers technical or substantive questions regarding office/department operations.
Receives and routes mail; directs items to other staff or County offices as appropriate.
Processes information by keying data into computer databases and other computerized record systems; codes and verifies data; updates, edits and corrects data files; produces computer printouts.
Maintains manual and/or automated financial, accounting, personnel and other administrative and management files and records; ensures confidentiality of files and records and uses discretion in controlling access to and release of information.
Produces a variety of word-processed documents such as letters, memoranda, and reports; keyboards copy from drafts; proofs and edits materials for accuracy of grammar, spelling, punctuation and format and makes corrections; ensures adherence to established style guides and formats.
Communicates throughout the County and with external entities to arrange schedules, meetings and relay or obtain information; ensures through appropriate follow up, explanation and instructions that matters are properly acted upon.
Other Duties
Performs related work as required.
Knowledge, Skills, and Abilities (These are pre-employment KSA that apply only to Essential Job Functions.)
Knowledge of--
Modern office procedures and practices including operation of office appliances such as calculators and computers.
Ability to--
Assist the public, clientele, and others to utilize services by explaining, instructing and advising them regarding their needs and requests and the services provided.
Perform general office clerical work quickly and efficiently.
Deal effectively with the public.
Required Qualifications (Note: Any acceptable combination of education, training and relevant experience that provides the above knowledge, abilities and skills may be substituted on a full-time year for year basis.)
Training and/or Education:
High School diploma or GED equivalent, including or supplemented by courses in office practices.
Experience:
One year of general office clerical experience.
Licenses or Certificates:
May be required to have a driver’s license.
Special Requirements:
A pre-employment and annual tuberculosis screening will be required if employed in a correctional or substance abuse facility.
May be subject to a background investigation, psychological testing, and drug screening.
If employed by the Election Board, employee cannot hold or be a candidate for public office and must be a registered voter at the time of hire. Also, subject to background investigation.
May be required to drive a county owned vehicle.
Physical Demands:
Operation of keyboard devices for sustained periods.
Unusual Demands:
Work is subject to frequent interruptions.
FLSA Status:
Non-exempt
Compensation Steps:
Pay rate: $23.12 - $24.75 per hour
Grade 716, 17 hours per week
Department of Technology Services
Position closing date: March 22, 2024
Please Note: A complete application is required to be considered for a position within Calvert County Government. All prior work experience, education, and other certifications should be entered into the application and supplemental questions should be answered completely. Attachments are not provided to hiring managers unless you are selected for an interview.
Accommodations will be made for individuals with disabilities upon reasonable notice. County application required.
Salary : $23 - $25
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