What are the responsibilities and job description for the Field Service Engineer position at Calvary Robotics?
Description
POSITION SUMMARY
Provide service support to our customers related to both Mechanical & Controls issues. Respond to Calvary Customer requests for Service and/or Warranty at Customer sites immediately and always with a sense of urgency to meet their needs. Responsible for gathering information/data regarding concerns or problem issues, communicate back to Calvary Service Manager, and then resolving the problem on own skills/experience, or by using the necessary guidance/assistance of Calvary personnel. Position requires travel of up to 75%
Essential Duties & Responsibilities
Provide service support to our customers related to both Mechanical & Controls issues. Provide mechanical design drawings/sketches for fabrication and/or re-write programs changes per specific customer requests
Requirements
REQUIRED QUALIFICATIONS (Education, Experience, Knowledge, & Skills)
35.00-45.00 an hour
POSITION SUMMARY
Provide service support to our customers related to both Mechanical & Controls issues. Respond to Calvary Customer requests for Service and/or Warranty at Customer sites immediately and always with a sense of urgency to meet their needs. Responsible for gathering information/data regarding concerns or problem issues, communicate back to Calvary Service Manager, and then resolving the problem on own skills/experience, or by using the necessary guidance/assistance of Calvary personnel. Position requires travel of up to 75%
Essential Duties & Responsibilities
Provide service support to our customers related to both Mechanical & Controls issues. Provide mechanical design drawings/sketches for fabrication and/or re-write programs changes per specific customer requests
- Debug Assembly, Analyze, Identify, Resolve and track machine problems. High Level Fabrication machining background
- Develop good customer relationships. Portray and maintain an upstanding representation of Calvary with each customer and supplier. Exhibit excellent customer communication skills. Act with professionalism, courtesy, sense of urgency.
- Maintain customer satisfaction. Be responsive to the customers’ needs, especially when addressing critical production or machine uptime. Always report arrival & departure times to customer in charge.
- Evaluate and help diagnose, by phone or e-mail to Calvary staff, machine problems that you cannot resolve on your own.
- Create / Write Programs or changes per specific customer requests such as programs which may require adding or subtracting part models to a machine, changes to HMI screens, sequence changes, etc ……
- Help promote the sale of recommended Spare Parts.
- Help resolve product performance complaints with Engineering and Manufacturing to customer satisfaction
Requirements
REQUIRED QUALIFICATIONS (Education, Experience, Knowledge, & Skills)
- Position requires in depth Mechanical and Controls hands-on in the field experience, specific to the Machine Tool/Automation Business.
- Position requires high analytical debug skills to resolve both Mechanical & Controls related issues on robotics automation equipment.
- Experience selecting and designing hardware to control and monitor industrial machinery and/or industrial processes.
- Previous experience as a Fabrication Toolmaker/Machinist, Assembly Machine Builder, plus capable of basic in field wiring, programming AB/Siemens PLC, plumbing and the ability to navigate through HMI / Panel View Screens to alter programs.
- Mechanical Assembly, Experience dealing with Mechanical suppliers and components
- Bachelor of Science degree in Electrical Engineering, Computer Engineering, Electrical Engineering Technology, or Electro-Mechanical Engineering Technology plus 2 years’ experience programming PLC based language
35.00-45.00 an hour