What are the responsibilities and job description for the IT Specialist position at Calumet?
Who are we?
At Calumet we deliver innovative specialty products trusted by companies across the globe. We are the foundation to everyday essential products that help millions of people live and thrive. We are headquartered in Indianapolis and have numerous production locations in the US. We are customer focused and utilize our values of collaboration and entrepreneurship to grow the business. We offer a dynamic, high-performance environment where team members can have real input and impact on our business. If you're ready to roll up your sleeves, treat the business as if it is your own and add value accordingly, come see why we're Calumet Proud!
PURPOSE:
The IT Specialist is responsible for the effective operation of IT services as they relate to the local facility. The purpose of this role is to address customer needs, as well as maintain and support IT standards. This role also assists with installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure.
KEY OBJECTIVES AND RESPONSIBILITIES:
- Ensure optimal performance of end-user workstations, design solutions for non-standard workspaces, and provide recommendations for proper hardware.
- Respond to inquiries and requests for technical assistance from end-users.
- Provide a personable interface between the IT teams and IT's customers.
- Maintain a documented inventory of all IT assets for the local site, tracking end-of-life, warranty, and support dates and working with Corporate IT to replace aging equipment.
- Leverage departmental tools to monitor and maintain the uptime of local data center infrastructure, including environmental equipment (power and cooling) and network/server hardware.
- Install and repair technology infrastructure, escalating to vendors or the IT Infrastructure team as necessary.
- Maintain and support the backups of local production infrastructure.
- Support customer use of local applications and equipment, escalating to vendors, the IT Infrastructure team, or IT Applications team as necessary.
- Train users in the use of new hardware and application software and software tools.
- Coordinate with other IT staff to learn new skills and improve the consistency of the end-user experience at all Calumet locations.
- Work with the IT Site Support Team to complete projects for the company.
- After-hours support may be necessary in limited situations.
- Other duties as assigned.
REQUIRED EDUCATION/EXPERIENCES:
- Bachelor's degree in Information Systems, Computer Information Technology, or similar technical field
- Ability to participate in on-call rotations during off-hours and weekends
- Must be able to lift and carry up to 50 pounds
COMPETENCIES:
- Demonstrable problem-solving abilities and a willingness to find root causes
- Strong desire to help people and improve service
- Self-motivated and self-monitoring
- Exceptional oral and written communication skills
- Associate-level and entry-level certifications in the following areas are preferred: networking, physical hardware, virtualization technology
- Demonstration of Calumet Values - Safety, Environment & Social Responsibility, Teamwork, Ownership, Passion for Customers, and Excellence
Salary and benefits commensurate with experience. We are an equal opportunity employer including disability and veteran and is committed to providing reasonable accommodations to individuals. If you require assistance or accommodation due to a disability, please contact our HR team at Careers@clmt.com. Requests for accommodations will not impact hiring decisions, and all information provided will be kept confidential.
All offers of employment are conditioned upon successfully passing a drug test