Data Entry/Customer Service

Description

Position Summary: Interact with customers via email or phone. Responsible for entering, planning, and confirming customer purchase orders. 

Responsibilities:

• Review and accurately enter and purchase orders in ERP system
• Plan ERP work orders in conjunction with customer supplied purchase orders.
• Work closely with Engineering, Sales, Manufacturing, and Shipping Departments and customers to ensure accuracy of purchase orders, availability of product and timely processing
• Maintain customer data in ERP system 
• Resolve purchase order issues using the ERP system, e-mail exchanges, and skills of appropriate company personnel
• Interact daily with customers on the phone and via email to ensure accuracy of orders
• Support administrative staff in a variety of general office and clerical tasks
• Maintaining customer spreadsheets; updating open order reports
• Process supplier network requests from customers using their database
• Process weekly forecasts 
• Process catch ups & restarts correctly as they are needed and distribute them back to production in a timely manner
• Determine what needs to be released. Create all traveler packages, pull prints and deliver to production in a timely manner 

Requirements

Desired Skills:

• Experience entering purchase orders within a manufacturing environment
• Prior customer service experience

Required Skills:

• Ability to prioritize and multi-task for maximum efficiency without sacrificing accuracy
• Excellent written and verbal communication skills
• Professional and pleasant phone manner to service incoming and outgoing calls
• Proficiency in use of computers and software
• Excellent organization and time management skills
• Ability to work well with others

Education and Experience:

• High school diploma or GED equivalent