What are the responsibilities and job description for the Service Technician - Office Equipment position at Caltronics?
Description
"You don’t build a business. You build people, and people build the business.”
At Flex Technology Group, and our family of companies, we put people first. Join us and you’ll find that the focus is all about you. You’re recognized and treated as an individual. Your development is unique to you – tailored to your wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company featured as a Top 50 company to sell for by Selling Power Magazine and featured on the Inc. 5000 fastest-growing company list for 12 years in a row.
Caltronics, a Flex Technology Group company, is looking for a Filed Service Technician to bring their copier/printer service experience to delight our customers. You don’t have experience; we will train the right person. In this role, the Field Service Copier Technician is responsible for the timely and cost-effective maintenance and repair of office equipment and for promoting and maintaining a high level of customer satisfaction with our service and products. The pay range for this role is $23.00-$28.00 an hour.
What you will do:
- Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
- Troubleshoot and fix copiers/printers for an assigned geographic area of customers
- Analyze customer needs, recognize business opportunities, and influence sales volume growth
- Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
- Complete all administrative aspects of the job on time and error free
- Provide accurate feedback with call-close information, part usage reporting, and customer meter readings
What we're looking for:
- Mechanical and electrical aptitude and demonstrated skills
- Knowledge of basic networking
- 1-2 years’ related experience is preferred, if not we will train you!
- Possess excellent customer service and communication skills
- High School Diploma required, or GED. Electronics or Computer associate’s degree preferred
- Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes
- Must be at least 21 years of age or older with a valid driver's license, and have a reliable vehicle with a clean driving record.
Flex Technology Group, a family of companies, are committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate based on race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.
Salary : $23 - $28
