What are the responsibilities and job description for the Platform Manager (ServiceNow) position at Caltriko Solutions?
Title: Platform Manager (ServiceNow)
Location: Texas/ Remote
Type: Contract
Experienced: 12 to 15 years
Need Only Permanent residents for this role.
Required Qualifications
Experience
- 5 years of experience working with the ServiceNow platform, including 2 years in a platform manager, lead architect, or platform management capacity. Deep understanding of ServiceNow architecture, data model, scoped applications, and at least two core product lines (e.g., ITSM, ITOM, HRSD, ITAM, CSM, SecOps, GRC, EA).
- Demonstrated experience establishing and running platform governance, demand management, or technical review processes.
- Experience leading platform upgrades and managing technical debt.
- Strong understanding of release management, change control, and instance strategy.
- Proven ability to balance competing stakeholder demands and make defensible prioritization decisions.
- Excellent communication skills, with the ability to translate between technical teams and business leadership
Technical Skills
- Working knowledge of Flow Designer and/or Workflow Editor.
- Strong understanding and experience with ServiceNow platform architecture and modules.
- Deep understanding of the ServiceNow CMDB data model, CI classes, relationships, and reconciliation.
- Working knowledge and technical understanding of ServiceNow Discovery: schedules, probes/sensors, patterns, MID Servers, and credential management.
- Familiarity with REST/SOAP integrations and the ServiceNow Integration Hub or spoke development.
- Proficient with update set management, scoped applications, and instance-to-instance deployment practices.
- Strong understanding of ITIL processes and best practices as implemented within ServiceNow.
Salary : $60 - $65